MSP Help Desk L2 Specialist - Windows, AD & ITSM Expert

Axxys Technologies, Inc.; Plano (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Retirement Plan (401k, IRA)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Job summary

Axxys Technologies, Inc. is seeking an MSP Help Desk/Service Desk Support - L2 to provide top-notch technical support to clients. This role involves troubleshooting various IT issues, collaborating with clients, and ensuring effective resolution of problems. Candidates should have at least 2 years of experience and a solid understanding of IT security principles. Join a team focused on client satisfaction and innovative solutions.

Qualifications

• At least 2 years of experience in a help desk or service desk support role.
• Good understanding of Windows Server Administration and Active Directory.
• Strong knowledge of IT security principles and best practices.

Responsibilities

• Provide technical support to clients through phone, email, and remote tools.
• Troubleshoot software, hardware, and network issues.
• Install, configure, and maintain software, hardware, and peripherals.

Skills

Windows Server Administration

Active Directory

IT security principles

Network topologies

G-Suite

Office 365

Tools

Kaseya

ConnectWise

Job description

Axxys Technologies, Inc. is seeking an MSP Help Desk/Service Desk Support - L2 to provide top-notch technical support to clients. This role involves troubleshooting various IT issues, collaborating with clients, and ensuring effective resolution of problems. Candidates should have at least 2 years of experience and a solid understanding of IT security principles. Join a team focused on client satisfaction and innovative solutions.