MSP Engineer

Aktion Associates, Inc; Charlotte (NC); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401k matching

Performance-based bonus

Benefits plan

Job summary

Aktion Associates, Inc. in Charlotte, NC seeks a Field Network Engineer with 5–7 years of experience in customer-facing network and server environments. You will architect, monitor, and support client networks, cloud services, and security across multiple sites.

You will advise on technology improvements, deliver Microsoft 365 engineering, and help with migrations, security hardening, licensing, and user adoption. Some travel and after-hours work are expected.

Qualifications

• 5–7 years in field support for computer systems, servers, and networking in MSP or similar consulting
• Strong network skills including configuring/maintaining firewalls, switches, and wireless access points (SonicWall, Meraki)
• Proficiency with cybersecurity platforms such as SentinelOne, ThreatLocker, Duo or comparable solutions
• Experience with Sage 300 CRE is helpful but not required
• Knowledge of Linux, SAN storage, mobile deployments, and disaster recovery is a plus
• Willing to travel locally 1–2 days a week; remote issue resolution a must

Responsibilities

• Work as a Field Network Engineer with MSP experience, architecting, monitoring, and maintaining client technology network, cloud, and server infrastructure
• Serve as a Technology Advisor, discuss opportunities to improve the client environment with latest tech including CyberSecurity and cloud solutions
• Provide advanced Microsoft 365 engineering and consulting services across client environments (architecture, migrations, troubleshooting, security hardening, licensing, user adoption)
• Balance multiple customers’ requests and projects while meeting customer satisfaction
• Flexibility for after-hours and weekend work when needed

Skills

Network skills

Firewall configuration

Wi‑Fi & switches

Microsoft 365 security

Cybersecurity platforms knowledge

Tools

Sage 300 CRE

SentinelOne

ThreatLocker

Duo

Job description

Welcome to Aktion Associates, where innovation meets opportunity. At Aktion, we are committed to fostering a dynamic and inclusive workplace that encourages growth, creativity, and collaboration. Our team is driven by a shared passion for delivering cutting‑edge solutions and exceptional customer service. Whether you are an experienced professional or just starting your career, Aktion offers a supportive environment where you can thrive and make a meaningful impact.

Join us. Be part of a forward‑thinking company that values your unique talents and empowers you to achieve your career goals.

Location: Charlotte, NC

Job Id:457

# of Openings:1

Aktion Associates is a North American ERP software reseller in the top 20 of the VAR 100 reseller market and top workplaces in 2026. We have a high‑growth technical environment with a workforce of over 300 professionals. The workforce is highly skilled and consists of application consultants, software engineers, and networking engineers located throughout the U.S and Canada.

Role and Responsibilities :

• Work as a Field Network Engineer who has some experience working with a Managed Service Provider, architecting, monitoring, and maintaining client technology network, cloud, and server infrastructure.
• Serve as a Technology Advisor, meeting frequently to discuss opportunities to improve the client’s environment with the latest technology, including CyberSecurity and cloud‑based solutions to support customer goals.
• Provide advanced Microsoft 365 engineering and consulting services across multiple client environments, including architecture, migrations, troubleshooting, security hardening, licensing, and user adoption initiatives.
• Balance multiple customers’ requests, smalle r projects, and necessary meetings while meeting customer satisfaction expectations.
• Flexibility for working after business hours and weekendsis required at times.

Education, Experience and Skills:

• Minimum of 5-7 years’ experience working with customer support in the field of computer systems, servers, and networking in a Managed Services or similar computer consulting field.
• Candidates should have strong skills in the following: Network skill sets, configuring maintaining, and other vendors (i.e., SonicWall, Meraki) firewalls, switches, and wireless access points. Microsoft M365 range of products focusing on messaging and security solutions. Current certifications in any of these technologies will be highly considered.
• Required proficiency with cybersecurity platforms such as SentinelOne, ThreatLocker, Duo, or comparable enterprise security solutions.
• Experience with Sage 300 CRE would be very helpful but not required for this role.
• Other skills such asSAGE 300 & 100, Linux,SAN Storage, Mobile deployments, FACTS, and Disaster Recovery would-be a plus but not required.
• Willing to travel locally 1-2 days a week may be required but the ability to work and solve most technical issues through remote support is a must.

Location:

• In office
• Travel up to 20-30%.

This position offers a competitive salary, additional incentive, with the potential for performance‑based bonus. Aktion Associates offers a comprehensive benefits plan including an employer matching 401k plan.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact HR [e-mail] let us know the nature of your request and your contact information.

Aktion Associates Inc. participates in E‑Verify, a system that verifies the employment eligibility of all new hires in the United States. By applying for this position, you acknowledge that you may be required to provide documents confirming your eligibility to work in the U.S.

Aktion Associates is an Equal Opportunity Employer. Please visitwww.aktion.comfor more information about Aktion Associates.

The Aktion culture is built on the concept of “freedom within a framework.”

An Aktion employee is “all in” which means entrepreneurial, disciplined, accountable, and a consummate relationship‑builder with customers, influencers and peers. Performance‑based compensation and a collaborative work environment provide the framework for employees to grow and succeed.