MSK Care Navigator - Remote Outreach Champion

TailorCare, Inc.; Oregon; Ibrido; USD 25.000 - 36.000; Tempo pieno

Descrizione del lavoro

TailorCare, Inc. is seeking a Care Advocate to engage prospective patients through outbound calls and multichannel outreach, driving enrollment in our MSK care navigation program.

You will be the first contact, guiding patients through TailorCare's services with empathy and clarity, in a remote-first, fast-paced setting. The role is hourly, non-exempt, with opportunities to work across Eastern, Central, or Mountain Time zones.

Competenze

• Experience in outbound call center, inside sales, telephonic outreach, or patient engagement roles—preferably in a healthcare, health plan, or health tech environment.
• Strong written and verbal communication, persuasion, and active listening skills.
• Willingness to learn and apply motivational interviewing techniques in patient conversations.
• Ability to manage a high call volume while maintaining accuracy and empathy.
• Comfortable working with productivity targets and quality metrics in a fast-paced, tech-enabled environment.
• Ability to use personal performance data and feedback to drive self-improvement.
• High comfort level with technology, including contact center platforms, CRM systems (e.g., Salesforce), documentation tools, and Google Suite.
• Openness and adaptability to new technologies, including responsible use of AI-enabled tools.
• Ability to effectively collaborate with multidisciplinary teams.
• Excellent organizational and prioritization skills.
• Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events.

Mansioni

• Conduct high-volume outbound calls and multichannel outreach to eligible patients to introduce TailorCare's services and support program enrollment.
• Build and maintain knowledge of TailorCare's MSK program, including core conditions, care pathways, eligibility criteria, and enrollment process.
• Clearly communicate TailorCare's value proposition tailored to patient goals and health literacy.
• Build trust and rapport quickly using active listening and empathy.
• Develop and apply motivational interviewing techniques to support patient-centered conversations.
• Identify and address common questions or objections using established techniques.
• Demonstrate empathy, professionalism, and consistency across patient interactions.
• Document all patient interactions accurately within internal systems to support care coordination.
• Meet or exceed performance targets related to outreach volume, engagement, caseload management, and call quality.
• Use personal performance data and coaching feedback to drive self-improvement.
• Adapt to scripts, tools, and workflows with a growth mindset.
• Coordinate patient handoffs with internal care teams.
• Participate in regular team meetings and standups to foster learning and collaboration.
• Surface observations and ideas on patient trends or script effectiveness for improvement.
• Perform other duties as assigned.

Conoscenze

Outbound calling

Communication skills

Motivational interviewing willingness

High-volume call handling

Targets and metrics focus

Tech-savvy / CRM familiarity

Team collaboration

Strumenti

Salesforce

CRM systems

Google Suite

Descrizione del lavoro

TailorCare, Inc. is seeking a Care Advocate to engage prospective patients through outbound calls and multichannel outreach, driving enrollment in our MSK care navigation program.

You will be the first contact, guiding patients through TailorCare's services with empathy and clarity, in a remote-first, fast-paced setting. The role is hourly, non-exempt, with opportunities to work across Eastern, Central, or Mountain Time zones.