Remote Clinical Navigator – Virtual MSK & PT Guidance

TailorCare, Inc.; United States; Remote; USD 88,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

HSA contributions

401k with employer matching

PTO & holidays

Remote-first with hybrid Nashville

Job summary

TailorCare, Inc. is hiring a Clinical Navigator (DPT) to deliver high-quality virtual musculoskeletal care navigation. You will engage with members via telephonic and video visits, assess needs, and guide care plans in a fast-paced, metrics-driven environment.

Success requires clinical expertise, strong communication, and ongoing collaboration with interdisciplinary teams. The role supports ongoing development of virtual PT programs and digital MSK care initiatives in a remote-first setup with

Qualifications

• Doctor of Physical Therapy (DPT) or Masters in Physical Therapy (MPT) and active licensure.
• Willingness to obtain/maintain multiple state licenses as TailorCare expands.
• Experience in physical therapy, musculoskeletal care, or care navigation in telehealth.
• Strong communication and patient engagement skills.
• Comfortable working in a tech-enabled, high-volume environment.

Responsibilities

• Serve as the primary navigator for an assigned member population in a contact center setting.
• Conduct comprehensive clinical intake assessments for MSK conditions and goals.
• Deliver navigation via telephonic and video interactions to support outcomes.
• Maintain high daily member interactions with a personalized, empathetic approach.
• Educate members on options, decisions, and resources for care navigation.
• Document interactions accurately within established timelines.
• Collaborate with care teams and cross-functional partners to improve the member journey.

Skills

Member Engagement & Relationship Build

High-Volume Telephonic & Video-Based

Motivational Interviewing & Behavior

Clinical Assessment & Care Planning

Operational Excellence & Productivity

Data-Driven Decision Making

Virtual Care Delivery & Telehealth

AI & Technology Utilization

Adaptability & Continuous Improvement

Cross-Functional Collaboration

Accountability & Results Orientation

Education

Doctor of Physical Therapy (DPT) or Masters in Physical Therapy (MPT)

Tools

CRMs

Video Conferencing Tools

Telehealth Platforms

Job description

TailorCare, Inc. is hiring a Clinical Navigator (DPT) to deliver high-quality virtual musculoskeletal care navigation. You will engage with members via telephonic and video visits, assess needs, and guide care plans in a fast-paced, metrics-driven environment.

Success requires clinical expertise, strong communication, and ongoing collaboration with interdisciplinary teams. The role supports ongoing development of virtual PT programs and digital MSK care initiatives in a remote-first setup with