Remote Bilingual Clinical Navigator – Telehealth MSK

TailorCare, Inc.; Oregon; Hybrid; USD 88,000 - 90,000; Full time

Benefits offered by this job

Remote-first

Hybrid Nashville option

Paid time off & holidays

Healthcare benefits

401k with employer matching

Parental leave

Job summary

TailorCare is hiring a Clinical Navigator (DPT/MPT) to guide members through virtual musculoskeletal care journeys. You will conduct intake assessments, deliver telehealth navigation, and educate patients on evidence-based care plans to optimize outcomes.

The role requires strong communication, bilingual capabilities, and experience in high-volume, performance-driven environments. Hybrid options in Nashville are available and operate within a remote-first culture.

Qualifications

• DPT or MPT and active, unrestricted license in one or more states.
• Willingness to obtain additional licenses as TailorCare expands.
• Bilingual English/Spanish desirable.

Responsibilities

• Serve as the primary navigator for assigned member population from intake to program completion.
• Conduct comprehensive clinical intake assessments for MSK conditions and goals.
• Deliver navigation via phone and video, selecting best engagement modality.
• Maintain high daily member interactions with empathy and clinical accuracy.
• Educate members on options and care plans to drive adherence and outcomes.
• Proactively follow up to improve engagement and adherence to care plans.
• Monitor progress and escalate when needed to ensure continuity of care.
• Collaborate with care teams to ensure a coordinated member journey.

Skills

Member Engagement & Relationship Build

High-Volume Telephonic & Video

Motivational Interviewing

Clinical Assessment & Care Planning

Operational Excellence

Data-Driven Decision Making

Virtual Care Delivery

AI & Technology Utilization

Adaptability & Continuous Improvement

Cross-Functional Collaboration

Accountability & Results Orientation

Education

Doctor of Physical Therapy (DPT) or Master of Physical Therapy (MPT)

Job description

TailorCare is hiring a Clinical Navigator (DPT/MPT) to guide members through virtual musculoskeletal care journeys. You will conduct intake assessments, deliver telehealth navigation, and educate patients on evidence-based care plans to optimize outcomes.

The role requires strong communication, bilingual capabilities, and experience in high-volume, performance-driven environments. Hybrid options in Nashville are available and operate within a remote-first culture.