Assessment Referral Coordinator

Community Health Systems, Inc.; Statesboro (GA); On-site; USD 25,000 - 36,000; Full time

Job summary

Community Health Systems, Inc. seeks an Assessment Referral Coordinator to support patient care by coordinating referrals, authorizations, and follow-up appointments in collaboration with physicians and care teams.

The role emphasizes timely scheduling, accurate documentation, and clear communication with patients to ensure continued access to services and high-quality care. Key responsibilities include coordinating referrals and appointments, obtaining prior authorizations, documenting in the

Qualifications

• Knowledge of referral processes, insurance requirements, and prior authorization procedures.
• Proficiency with electronic health record systems and scheduling software.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Coordinate patient referrals, authorizations, and appointments for specialty care, diagnostics, and follow-up services.
• Explain next steps, provide instructions, and ensure patient understanding of referral and appointment requirements.
• Obtain prior authorizations and referral approvals as needed, documenting information in the electronic health record.
• Schedule appointments and follow up with external providers to confirm referral completion and collect consult notes.
• Respond to incoming calls and referral requests, triaging appropriately and ensuring timely processing.
• Maintain accurate and organized patient records, ensuring documentation is complete and submitted per policy.
• Perform other duties as assigned and maintain regular attendance.

Skills

Referral coordination

Prior Authorization

Scheduling

Communication skills

Attention to detail

EHR proficiency

Scheduling software

Education

Associate degree in Healthcare Administration

Tools

EHR systems

Scheduling software

Job description

Job Summary

The Assessment Referral Coordinator supports patient care by coordinating referrals, authorizations, and follow-up appointments in collaboration with physicians and other care team members. This role ensures timely scheduling, accurate documentation, and clear communication with patients to facilitate continued access to services and high-quality care.

Essential Functions

• Coordinates patient referrals, authorizations, and appointments for specialty care, diagnostics, and follow-up services in accordance with provider orders.
• Communicates with patients and families to explain next steps, provide instructions, and ensure understanding of referral and appointment requirements.
• Obtains prior authorizations and referral approvals as needed, and accurately documents information in the electronic health record.
• Schedules appointments and follows up with external providers to confirm referral completion and collect consult notes.
• Responds to incoming calls and referral requests, triaging appropriately and ensuring timely processing.
• Maintains accurate and organized patient records, ensuring documentation is complete and submitted according to policy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree in Healthcare Administration or related field preferred
• 0-2 years of experience in a healthcare administrative or referral coordination role required

Knowledge, Skills and Abilities

• Knowledge of referral processes, insurance requirements, and prior authorization procedures.
• Proficiency with electronic health record systems and scheduling software.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.