MS CRM

NGA Group Inc; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a business analyst to conduct user workshops, gather requirements, and translate them into functional specifications for MSCRM enhancements.

You will map requirements to OOB and custom features, collaborate with stakeholders, and draft comprehensive functional and technical designs. The role involves requirements analysis, data migration planning, and supporting testing activities for CRM developments, with a focus on clear documentation and traceability for all

Qualifications

• Experience gathering business requirements and translating them into functional specs.
• Ability to facilitate workshops with stakeholders to derive needs.
• Proven ability to document business requirements and design specifications.
• Strong communication with business and technical teams.

Responsibilities

• Conduct User workshops to ascertain the business requirements
• Map the business requirement with OOB and custom developed features of MSCRM
• Work with the business stakeholder to understand the requirements and come up with a FSD.
• Requirements gathering and analysis
• Prepare functional and technical design documentation
• Document the requirements in the form of Functional specification document
• Facilitate the technical design for identified functional requirement by working with the development team
• Identify data migration needs and facilitate documentation of the same in Functional specification document
• Facilitate test planning, test case preparation and end user testing for CRM developments
• All your information will be kept confidential according to EEO guidelines.

Skills

Requirements gathering

Workshop facilitation

Stakeholder interaction

Documentation

Functional specification

CRM knowledge - MSCRM

Tools

MSCRM

Job description

• Conduct User workshops to ascertain the business requirements


• Map the business requirement with OOB and custom developed features of MSCRM


• Work with the business stakeholder to understand the requirements and come up with a FSD.


• Requirements gathering and analysis


• Prepare functional and technical design documentation


• Document the requirements in the form of Functional specification document


• Facilitate the technical design for identified functional requirement by working with the development team


• Identify data migration needs and facilitate documentation of the same in Functional specification document


• Facilitate test planning, test case preparation and end user testing for CRM developments

Additional Information

All your information will be kept confidential according to EEO guidelines.

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