Dynamics CRM – Business Analyst

TecTammina

Santa Clara (CA)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

A reputable IT solutions company is looking for a professional with proficiency in Microsoft Dynamics CRM and solid experience in CRM business processes. Key responsibilities include analyzing business requirements, bridging communication between business and IT, and ensuring excellent customer satisfaction from requirement perspectives. Candidates must hold a Bachelor's or higher degree and should have strong communication and documentation skills. This is a full-time position based in California.

Qualifications

Experience in other CRM packages like Salesforce and Siebel is a plus.
Experience with Banking and Financial services customers is a plus.
Experience in preparing end user training materials is required.
Experience in maintaining requirement traceability matrix.

Responsibilities

Gather and document business and functional requirements including reporting and interface requirements.
Bridge between business and IT and guide development team on requirements.
Analyze client's business requirements for CRM and present functional solutions.
Develop test scenarios and perform functional testing of the CRM system.

Skills

Microsoft Dynamics CRM 2011/2013

Salesforce

Siebel

Service Management

Sales Force Automation

Marketing Automation

Excellent communication skills

Functional analysis

Education

Bachelor's or Higher degree

Job description

Functional Proficiency on Microsoft Dynamics CRM 2011/2013. Experience in other CRM packages like Salesforce, Siebel a plus.

Proficient on CRM Business Processes in Service management , Sales Force Automation and Marketing automation

Experience with Banking and Financial services customers a plus

Excellent experience in working with business stakeholders and SMEs in gathering and documenting business and functional requirements including reporting and interface requirements

Excellent experience in documenting use cases, business rules, business process workflows and high level wire frames

Experience in maintaining requirement traceability matrix

Excellent communication, documentation and articulation skills including giving presentations and demo to business and IT

Experience of functional analysis, gap-fit analysis and functional support

Analyze client’s business requirements for CRM, work with tech lead to perform Fit-Gap analysis and present functional solutions

Bridge between business and IT and guide development team on requirements and functional aspects

Develop test scenarios, review and evaluate test cases for completeness and accuracy and perform functional testing of the implemented CRM system

Assist business SMEs on user acceptance testing

Experience in preparing end user training materials

Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective

Qualifications

Bachelor's or Higher degree is required