CRM Admin Developer

Central Bank; Jefferson City (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Central Bank seeks a CRM specialist to manage user licenses and roles while configuring Dynamics CRM workflows, fields, and dashboards. You will translate business needs into CRM solutions, troubleshoot issues, and document configurations for stakeholders.

The role emphasizes maintaining CRM architecture for internal users, researching new CRM technologies, and collaborating with QA to ensure quality outcomes.

Qualifications

• Strong communication skills (verbal and written) with Dynamics users to understand system requirements and processes.
• Experience configuring Microsoft Dynamics CRM workflows, fields, dashboards, and reports.
• Ability to troubleshoot CRM issues and implement effective solutions.
• Experience documenting system configurations and processes for stakeholders.

Responsibilities

• Coordinate all aspects of user and license management including new user setup/deactivation, roles, profiles, and permissions.
• Conduct Microsoft Dynamics CRM configuration changes, including Workflow, fields, page layouts, record types, custom settings, dashboards and reports.
• Communicate with users to determine problems or design requirements.
• Design, develop and maintain the overall architecture of Microsoft Dynamics CRM based applications for internal users.
• Troubleshoot problems and provide solutions.
• Conduct ongoing research on latest Microsoft Dynamics CRM technologies.
• Review and/or prepare system documentation in accordance to the Microsoft Dynamics CRM process.
• Assist in enforcement of project deadlines, schedules, and methodologies.
• Work closely with Quality Assurance team to review testing results or issues.

Skills

Communication

Problem solving

Documentation

Requirements gathering

Tools

Microsoft Dynamics CRM

Job description

• Coordinate all aspects of user and license management including new user setup/deactivation, roles, profiles, and permissions
• Conduct Microsoft Dynamics CRM configuration changes, including Workflow, fields, page layouts, record types, custom settings, dashboards and reports
• Ability to communicate (verbal and written) with Microsoft Dynamics business users to understand system requirements and organizational processes
• Communicate with the users to determine problems or design requirements
• Design, develop and maintain the overall architecture of Microsoft Dynamics CRM based applications for internal users
• Troubleshoot problems and provide solutions
• Conduct ongoing research on latest Microsoft Dynamics CRM technologies
• Participate in understanding the productivity gain utilizing Microsoft Dynamics CRM technology and calculate the return on investment.
• Review and/or prepare system documentation in accordance to the Microsoft Dynamics CRM process
• Assist in enforcement of project deadlines, schedules, and methodologies
• Work closely with Quality Assurance team to review testing results or issues