CRM System Specialist

Infojini Inc; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A Texas-based technology firm is seeking a combination business analyst and technical resource to implement Microsoft Dynamics CRM. The role involves requirement gathering, application development, and documentation tasks. Candidates should hold a Bachelor’s degree in Computer Science or a related area and have two years of IT experience, particularly with CRM systems. Excellent communication skills and familiarity with Microsoft Dynamics and SQL databases are essential. This is an excellent opportunity for growth in a supportive environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems or related area preferred.
• Two years’ experience in Information Technology.
• Significant role in developing and deploying Service Module in Microsoft Dynamics CRM.

Responsibilities

• Work with IT team to document requirements through various artifacts.
• Design, code, configure and test Customer Service Application on Dynamics CRM.
• Develop database objects and integrate with CRM solutions.

Skills

Entity customization in Microsoft Dynamics CRM

Plug-in development

CRM forms and screens development

SQL Server knowledge

Oral and written communication

Education

Bachelor’s degree in Computer Science or related area

Tools

Microsoft Visual Studio

TFS

Job description

Job Summary

Serve as combination business analyst and technical resource assigned to plan, design, develop, configure and implement Microsoft Dynamics Customer Relationship Management (CRM) System online.

Primary Responsibilities

• Work with IT team and customers to obtain and document requirements by creating artifacts such as Use Cases, User Stories, Requirements Definitions, Process Flows, Process Definitions, and User Interface Design.
• Work with team members independently to design, code, configure and test Customer Service Application on Microsoft Dynamics CRM. This would include: entity customization, plug‑in development, CRM forms, screens, views, workflows, dashboards and reports development using JavaScript, .Net C#, SSRS and related technologies as needed.
• Utilize Microsoft Visual Studio 2012 or higher and TFS to develop and maintain code.
• Develop database objects like views and/or functions and integrate them with the CRM solution.
• Interact with development team and management staff, conduct status meetings, document meeting minutes and action items, provide regular status reports.
• Create and update technical and functional documentation of the system developed.
• Act as the technical expert to answer questions and troubleshoot problems with the Dynamics CRM applications and corresponding databases. Debug errors by using logs, print outs, and other system related tools.
• Be responsible in maintaining a safe working environment at all times.
• Perform other duties as required and/or assigned.

Qualifications

Minimum Qualifications

1. Bachelor’s degree in Computer Science, Information Systems or related area preferred.
2. Two (2) years’ experience in Information Technology.
3. Two (2) years’ significant role in developing and deploying Service Module in Microsoft Dynamics CRM systems.
4. Technical experience with Microsoft Dynamics CRM 2015 version would be a plus.

Knowledge, Skills and Abilities

• Specific experience in Microsoft Dynamics CRM entity customization, plug‑in development, CRM forms, screens, views, workflows, dashboards and reports development.
• Experience with mobile and Outlook configuration is a plus.
• Working Knowledge of Microsoft SQL Server, Oracle Database and SQL/T‑SQL.
• Knowledge of object oriented programming methodologies, structured systems analysis, design tools, and software development lifecycle.
• Excellent oral and written communication skills. Ability to work well in a team environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.