MRO Planning & Customer Experience Lead

Renton Coil Spring, Co.; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Tuition reimbursement

Vision insurance

Job summary

Renton Coil Spring Company is seeking an organized, customer-focused MRO Planning & Customer Coordinator to manage repair orders from receipt to delivery. You will be the main point of contact for MRO accounts, coordinating with production, engineering, quality, purchasing, and shipping to ensure rapid, accurate updates.

The role emphasizes dependable scheduling, clear communication, and disciplined follow-through to help build a scalable, profitable MRO operation.

Qualifications

• Three or more years in customer service, account management, production coordination, or inside sales.
• Experience in aerospace, manufacturing, repair, MRO, or a regulated industry preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple priorities with minimal supervision.
• Proficiency with Outlook, Excel, Word, and Teams.

Responsibilities

• Serve as primary contact for assigned MRO accounts and provide timely status updates.
• Coordinate repair orders from receipt through delivery and production milestones.
• Enter and verify order information in the ERP system and ensure accurate documentation.
• Schedule coordination with outside processors and production teams to maintain schedule stability.
• Communicate risks, delays, and recovery plans to customers and internal teams.
• Support engineering and sales with technical information and quotations.
• Assist with capacity planning and workload forecasting for MRO activities.
• Identify opportunities to improve responsiveness and on-time delivery.

Skills

Customer service

Account management

Production coordination

Strong communication

Multi-tasking

Education

High school diploma or equivalent

Tools

SAP

Epicor

JobBOSS

Fishbowl

Job description

Renton Coil Spring Company is seeking an organized, customer-focused MRO Planning & Customer Coordinator to manage repair orders from receipt to delivery. You will be the main point of contact for MRO accounts, coordinating with production, engineering, quality, purchasing, and shipping to ensure rapid, accurate updates.

The role emphasizes dependable scheduling, clear communication, and disciplined follow-through to help build a scalable, profitable MRO operation.