MRO Planner (Maintenance, Repair, & Overhaul)

Team JAS; Jacksonville (FL); On-site; USD 60,000 - 88,000; Full time

Job summary

Team JAS, based in Jacksonville, FL, seeks an MRO Planner to oversee repair orders from placement to delivery and to manage quotes, vendor coordination, and customer satisfaction. The role emphasizes accurate order tracking, proactive communication, and cross‑functional teamwork.

As part of a fast‑moving aviation support environment, you will balance admin duties, system updates in Quantum Control, and continuous process improvements to ensure timely, high‑quality service for customers and

Qualifications

• Experience managing repair orders and quotes.
• Proven ability to coordinate with third‑party vendors.
• Strong communication with customers and internal teams.
• Demonstrated problem solving in fast paced environments.

Responsibilities

• Place and track repair orders and parts, ensuring timely sourcing.
• Provide accurate quotes for repairs and communicate with customers.
• Coordinate with third‑party vendors and monitor status.
• Maintain order accuracy in the Quantum Control system and records.
• Support Maintenance Manager with admin tasks and reports.
• Assist in pulling parts for repairs after customer approvals.

Skills

Order management

Vendor coordination

Customer service

Communication

Problem solving

Job description

Team JAS is seeking a MRO Planner (Maintenance, Repair, & Overhaul) who thrives in a fast-moving environment and isn't afraid to bring structure where it's needed most. This is a great opportunity for someone who enjoys rolling up their sleeves, solving challenges, and making an impact.

About Team JAS, Inc

Since 1986, Team JAS has been a trusted partner in the aviation industry, specializing in comprehensive support for the Twin Otter aircraft. From repair and overhaul services to FAA-PMA-approved manufacturing, we provide end-to-end solutions that keep aircraft flying safely and reliably around the world.

Headquartered in Jacksonville, Florida, our 36,000-square-foot facility includes an extensive inventory, shipping and logistics operations, and a certified FAA (YJAR8401) and EASA (EASA.145.6700) repair station. As a Viking Air Factory Endorsed Component Center, we are proud to serve as a premier resource for operators worldwide.

Team JAS is more than a service provider - we are a team of problem-solvers, innovators, and collaborators dedicated to excellence, integrity, and customer success. As part of Exchange Income Corporation, we combine the stability and resources of a larger organization with the agility and close‑knit culture of a smaller team. Every employee plays a key role in driving improvements, expanding capabilities, and shaping the future of aviation support.

About the Position

The MRO Planner (Maintenance, Repair, & Overhaul) plays a vital role in ensuring the smooth flow of the repair process from order placement through to delivery. This position is responsible for managing customer repair orders, both physically and within the company's computer system (Quantum Control), ensuring all orders meet the required turnaround times. The MRO Planner will handle customer quotes for repair costs, coordinate third-party vendor orders, track their status, and ensure customer satisfaction throughout the repair cycle. The role also requires maintaining communication with both internal teams and customers to ensure a high standard of service and quality.

Primary Responsibilities

• Order Management & Follow-Up: Place orders for parts and repairs, and ensure that all necessary components are sourced in a timely manner. Follow up on the status of orders to guarantee that required turnaround times are met. Communicate with the purchasing team via email when parts are needed.
• Customer Quotes & Communication: Provide accurate quotes for both internal and external repairs, and follow up with customers to confirm receipt and understanding of the quotes. Maintain clear communication with customers under the direct supervision of the Maintenance Manager, ensuring satisfaction and addressing any inquiries.
• Vendor Coordination & Quality Control: Place repair orders with third-party vendors, ensuring that service providers are approved before any orders are issued. Manage and maintain virtual vendor quality audits and surveys to evaluate vendor performance.
• Repair Order Monitoring: Regularly monitor overdue repair orders, tracking each order's progress to prevent delays. Update notes on work orders and ensure tollgates are monitored throughout the repair cycle.
• Parts Sourcing & Management: Source parts as needed, ensuring availability for repair work. Ensure that parts are ordered accurately and on time to prevent disruptions to repair timelines.
• Rotable Equipment Management: Send out rotables for repair, such as stators, armatures, terminal blocks, and main landing gears (MLGs) for axle and heat treatments, ensuring proper tracking and documentation throughout the process.
• System Updates & Record Maintenance: Update the order status in the company's computer system (Quantum Control), maintaining accurate records of all orders, repairs, and parts in real time. Ensure that all information is easily accessible for team members and management.
• Administrative Support: Perform various administrative tasks, including preparing reports, maintaining files, and assisting the Maintenance Manager with daily operations. This may include tracking inventory levels and coordinating with other departments as necessary.
• Customer Service & Problem-Solving: Provide prompt and effective solutions to customer questions and requests, ensuring that all issues are resolved efficiently and professionally. Address customer concerns about repair timelines, costs, and the quality of service provided.
• Assist in Pulling Parts for Repairs: Assist clerks with retrieving piece parts for repairs once customer approvals are received.