Quality Specialist Complaints (Fully Remote)

Partner Company; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Partner Company in the healthcare and pharmaceutical sector seeks a Quality Analyst to manage product complaints and support product quality initiatives.

You will work with cross-functional teams to ensure compliant handling and documentation, and you will maintain databases and prepare reports using Excel, Access, and PowerPoint. The role requires an MSc in a relevant field, at least one year of healthcare experience, and strong English skills.

Qualifications

• MSc in a relevant field (e.g., life sciences, pharmacy, or related).
• At least 1 year of experience in healthcare or pharmaceutical settings.
• Strong Microsoft Office skills and business-fluent English.

Responsibilities

• Process, document, and track product complaints according to procedures.
• Review complaint data for accuracy and identify trends or recurring issues.
• Maintain databases and prepare reports using Excel, Access, and PowerPoint.

Skills

Cross-functional collaboration

Data analysis

Microsoft Office proficiency

Education

MSc in a relevant field

Tools

Excel

Access

PowerPoint

Microsoft Office

Job description

• You will manage product complaints and support product quality in the healthcare and pharmaceutical sector.
• You will work with cross-functional teams to ensure compliant handling and documentation.

Key Responsibilities:

• Process, document, and track product complaints according to established procedures.
• Review complaint data for accuracy and identify trends or recurring issues.
• Maintain databases and prepare reports using Excel, Access, and PowerPoint.

What We're Looking For:

• A scientific education (MSc) or equivalent vocational qualification in a relevant field.
• At least one year of experience in a healthcare or pharmaceutical setting.
• Strong Microsoft Office skills and business-fluent English.

Partner Company

The company operates in the healthcare and pharmaceutical sector, focusing on product quality and complaint management. It emphasizes a compliance-driven culture, cross-functional collaboration, and continuous improvement.