MPS Service Specialist: Client Support & Asset Care

Xerox; New York (NY); On-site; USD 38,000 - 60,000; Full time

Job summary

Xerox is seeking a Service Docucare Associate for Managed Print Services (MPS) to support print service operations for our client. You will coordinate service delivery, monitor device performance, manage service requests and support SLA/KPI compliance while serving as the main liaison between clients, technicians and service delivery managers.

You will work with IT teams and account managers on device installations, upgrades and decommissions, and oversee toner and consumables fulfillment and

Qualifications

• Degree, diploma or equivalent experience preferred.
• Ability to communicate effectively with clients, technicians and cross-functional teams.
• Strong organizational and coordination skills to support service delivery activities.
• Ability to monitor service performance, maintain accurate records and track operational metrics.
• Familiarity with managed print services, asset management or service delivery processes preferred.

Responsibilities

• Coordinate daily Managed Print Services operations to support device performance, service delivery and customer satisfaction.
• Serve as the primary point of contact for client service requests, escalations and ongoing support needs.
• Monitor print device performance, usage, supply levels and service metrics including SLA compliance and uptime.
• Manage the end-to-end MACD process while maintaining asset management records.
• Collaborate with IT teams and account managers on device installations and decommissions while overseeing toner fulfillment.

Skills

Client communication

Organization

Coordination

Documentation

Multitasking

Education

Degree or equivalent

Tools

Asset management software

Job description

Xerox is seeking a Service Docucare Associate for Managed Print Services (MPS) to support print service operations for our client. You will coordinate service delivery, monitor device performance, manage service requests and support SLA/KPI compliance while serving as the main liaison between clients, technicians and service delivery managers.

You will work with IT teams and account managers on device installations, upgrades and decommissions, and oversee toner and consumables fulfillment and