Managed Print Services Coordinator

Xerox Corporation; New York (NY); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Xerox Corporation in New York, NY is seeking a Service Docucare Associate to support Managed Print Services for our client. You will coordinate service delivery, monitor device performance, manage service requests, and ensure SLA and KPI compliance while serving as the primary contact between clients, technicians, and service delivery managers.

Ideal candidates have a degree or equivalent experience, strong communication and organizational skills, and the ability to document processes and track

Formación

• Degree, diploma, or equivalent experience preferred.
• Ability to communicate effectively with clients, technicians, and cross-functional teams.
• Strong organizational and coordination skills to support service delivery activities.
• Ability to monitor service performance, maintain accurate records, and track operational metrics.

Responsabilidades

• Coordinate daily Managed Print Services operations to support device performance, service delivery, and customer satisfaction.
• Serve as the primary point of contact for client service requests, escalations, and ongoing support needs.
• Monitor print device performance, usage, supply levels, and service metrics, including SLA compliance, response times, resolution times, and device uptime.
• Manage the end-to-end Move, Add, Change, and Dispose (MACD) process while maintaining accurate asset management records for devices, supplies, and service activities.
• Collaborate with IT teams and account managers on device installations, upgrades, and decommissions while overseeing toner and consumables fulfillment and automated replenishment processes.

Conocimientos

Communication

Organization

Client service

Cross-functional teamwork

Educación

Degree or equivalent

Descripción del empleo

Xerox Corporation in New York, NY is seeking a Service Docucare Associate to support Managed Print Services for our client. You will coordinate service delivery, monitor device performance, manage service requests, and ensure SLA and KPI compliance while serving as the primary contact between clients, technicians, and service delivery managers.

Ideal candidates have a degree or equivalent experience, strong communication and organizational skills, and the ability to document processes and track