Moving Operations & Growth Lead (Dispatch & Sales)

ONDEMAND MOVERS LLC; Illinois; On-site; USD 65,000 - 95,000; Full time

Job summary

OnDemand Movers LLC in the United States is seeking an experienced Operations Manager with a strong background in the moving industry, emphasizing sales and business development. The role requires hands-on leadership of 2-6 moving crews, daily dispatch, and ongoing client engagement.

The candidate should be proficient in scheduling, real-time problem solving, and maintaining compliance, while driving growth through referrals and new revenue opportunities.

Qualifications

• 2+ years MANAGEMENT experience at a moving company (REQUIRED).
• Proven experience in dispatching, crew management, and job oversight.
• Must be comfortable with sales, networking, and business development.
• Strong leadership and communication skills.
• Strong decision-making and problem-solving abilities.

Responsibilities

• Oversee daily operations for 2-6 moving crews, ensuring efficiency, productivity, and service quality.
• Create schedules, assign crews, and manage day-of-move dispatch and real-time adjustments.
• Conduct morning dispatch meetings and end-of-day performance check-ins.
• Monitor job progress, routes, timelines, and provide proactive customer updates.
• Review completed jobs for accuracy in hours, mileage, materials used, and final invoicing.
• Track and manage job profitability, on-time performance, and customer satisfaction KPIs.
• Maintain inventory of moving equipment and materials.
• Ensure trucks are clean, fully stocked, and DOT-compliant at all times.
• Enforce company policies, safety procedures, and operational standards.
• Resolve real-time issues including delays, access challenges, extra stops, equipment needs, and staffing changes.
• Support recruiting, hiring, onboarding, and training of movers and drivers.
• Maintain fleet readiness and coordinate preventive maintenance and compliance requirements.

Skills

Management experience

Dispatching

Crew management

Sales & business development

Leadership

Communication skills

Problem solving

CRM tools

Driving license

Tech-savvy

Tools

Scheduling software

GPS / Mobile apps

Job description

OnDemand Movers LLC in the United States is seeking an experienced Operations Manager with a strong background in the moving industry, emphasizing sales and business development. The role requires hands-on leadership of 2-6 moving crews, daily dispatch, and ongoing client engagement.

The candidate should be proficient in scheduling, real-time problem solving, and maintaining compliance, while driving growth through referrals and new revenue opportunities.