Operations Manager Moving Industry REQUIRED SalesFocused

ONDEMAND MOVERS LLC; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Job summary

ONDEMAND MOVERS LLC is seeking an experienced Operations Manager to oversee daily operations of moving crews and drive sales in Chicago. The candidate should have at least 2 years of management experience in the moving industry and be proficient in dispatching, networking, and business development.

This role includes not only managing operational efficiency but also building relationships with local realtors and property managers to drive revenue growth. If you're self-motivated and have strong leadership skills, we want to hear from you.

Qualifications

• 2+ years management experience at a moving company is required.
• Proven experience in dispatching, crew management, and job oversight.
• Comfortable with sales, networking, and business development.

Responsibilities

• Oversee daily operations for 2-6 moving crews.
• Create schedules and manage day-of-move dispatch.
• Track job profitability and customer satisfaction KPIs.
• Build relationships with realtors and property managers.
• Improve systems and overall company performance.

Skills

Management experience

Dispatching

Sales ability

Leadership

Problem-solving

Tech-savvy

Tools

CRM tools

Scheduling software

GPS and mobile apps

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement

OnDemand Movers USA is a fast-growing, top-rated moving company serving Chicago and surrounding suburbs. We are looking for an experienced Operations Manager with a background in the moving industry AND a strong focus on sales and business development.

READ BEFORE APPLYING

This is NOT a standard operations role.

If you have NOT managed operations at a moving company AND are not comfortable with sales/business development, this position is NOT a fit.

We are specifically looking for someone who:

Has run moving operations (crews, dispatch, scheduling) AND is comfortable generating business, building relationships, and closing opportunities.

Operations Manager – Key Responsibilities

Oversee daily operations for 2-6 moving crews, ensuring efficiency, productivity, and service quality.

Create schedules, assign crews, and manage all day-of-move dispatch and real-time adjustments.

Conduct morning dispatch meetings and end-of-day performance check-ins.

Monitor job progress, routes, timelines, and provide proactive customer updates.

Review completed jobs for accuracy in hours, mileage, materials used, and final invoicing.

Track and manage job profitability, on-time performance, and customer satisfaction KPIs.

Maintain inventory of moving equipment and materials (blankets, dollies, straps, shrink wrap, tools, etc.).

Ensure trucks are clean, fully stocked, properly maintained, and DOT-compliant at all times.

Enforce company policies, safety procedures, and operational standards.

Resolve real-time issues including delays, access challenges, extra stops, equipment needs, and staffing changes.

Support recruiting, hiring, onboarding, and training of movers and drivers.

Maintain fleet readiness and coordinate preventive maintenance and compliance requirements.

Sales & Business Development (Growth)

Actively build referral relationships with:

• Realtors
• Property managers
• Apartment complexes
• Storage facilities
• Senior living communities

Conduct in-person visits, networking, and outreach weekly.

Identify and close new revenue opportunities.

Develop partnerships that consistently generate booked moves.

Assist in converting inbound leads into confirmed jobs.

Work directly with ownership to increase revenue and market share.

This is a relationship-driven, boots-on-the-ground sales role - not just answering phones.

Fleet, Equipment & Team

Ensure trucks are clean, stocked, and ready daily.

Maintain inventory and equipment.

Coordinate maintenance and DOT readiness.

Lead crews, enforce standards, and maintain accountability.

Support hiring, onboarding, and training.

Leadership & Strategy

Work directly with ownership to improve systems, scalability, and overall company performance.

Implement process improvements to increase efficiency, crew utilization, and profit margins.

Qualifications

• 2+ years MANAGEMENT experience at a moving company (REQUIRED)
• Proven experience in dispatching, crew management, and job oversight
• Must be comfortable with sales, networking, and business development
• Strong leadership and communication skills
• Strong decision-making and problem-solving abilities
• Self-motivated and able to work independently with minimal supervision
• Ability to multitask and make quick decisions in a fast-paced environment
• Tech-savvy; able to use CRM tools, scheduling software, GPS, and mobile apps
• Valid driver's license (CDL not required)
• Ability to lift 50-75 lbs occasionally is a plus
• Must have reliable personal transportation for daily operations and local travel