Moving Operations & Business Development Lead

ONDEMAND MOVERS LLC; Chicago (IL); Presencial; USD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus based on performance

Competitive salary

Employee discounts

Advancement opportunities

Resumo da oferta

ONDEMAND MOVERS LLC in Chicago is seeking an experienced Operations Manager with a background in the moving industry and a strong focus on sales and business development.

This boots-on-the-ground role oversees 2–6 crews, dispatch, scheduling, and real-time problem solving, with responsibility for fleet readiness, profitability tracking, and proactive customer updates.

Qualificações

• 2+ years management experience at a moving company.
• Experience in dispatching, crew management, and job oversight.
• Comfort with sales, networking, and business development.
• Strong leadership and communication skills.
• Ability to multitask and make quick decisions in a fast-paced environment.
• Tech-savvy; able to use CRM tools, scheduling software, GPS and mobile apps.
• Valid driver’s license (CDL not required).
• Reliable personal transportation for daily operations and local travel.

Responsabilidades

• Oversee daily operations for 2–6 moving crews, ensuring efficiency and service quality.
• Create schedules, assign crews, and manage day-of-move dispatch and real-time adjustments.
• Conduct morning dispatch meetings and end-of-day performance check-ins.
• Monitor job progress, routes, timelines, and provide proactive customer updates.
• Review completed jobs for accuracy in hours, mileage, materials used, and invoicing.
• Track and manage job profitability, on-time performance, and customer satisfaction KPIs.
• Maintain inventory of moving equipment and materials and ensure DOT readiness.
• Lead crews, enforce standards, and maintain accountability; support hiring and training.
• Improve systems, scalability, and overall company performance with leadership input.

Conhecimentos

Management experience

Dispatching

Crew management

Job oversight

Leadership

Communication

CRM software

Scheduling software

GPS and mobile apps

Sales and business development

Descrição da oferta de emprego

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement

OnDemand Movers USA is a fast-growing, top-rated moving company serving Chicago and surrounding suburbs. We are looking for an experienced Operations Manager with a background in the moving industry AND a strong focus on sales and business development.

READ BEFORE APPLYING

This is NOT a standard operations role.

If you have NOT managed operations at a moving company AND are not comfortable with sales/business development, this position is NOT a fit.

We are specifically looking for someone who:

• Has run moving operations (crews, dispatch, scheduling)
• AND is comfortable generating business, building relationships, and closing opportunities

Operations Manager – Key Responsibilities

• Oversee daily operations for 2–6 moving crews, ensuring efficiency, productivity, and service quality
• Create schedules, assign crews, and manage all day-of-move dispatch and real-time adjustments
• Conduct morning dispatch meetings and end-of-day performance check-ins
• Monitor job progress, routes, timelines, and provide proactive customer updates
• Review completed jobs for accuracy in hours, mileage, materials used, and final invoicing
• Track and manage job profitability, on-time performance, and customer satisfaction KPIs
• Maintain inventory of moving equipment and materials (blankets, dollies, straps, shrink wrap, tools, etc.)
• Ensure trucks are clean, fully stocked, properly maintained, and DOT-compliant at all times
• Enforce company policies, safety procedures, and operational standards
• Resolve real-time issues including delays, access challenges, extra stops, equipment needs, and staffing changes
• Support recruiting, hiring, onboarding, and training of movers and drivers
• Maintain fleet readiness and coordinate preventive maintenance and compliance requirements

Sales & Business Development (Growth)

• Actively build referral relationships with:
• Realtors
• Property managers
• Apartment complexes
• Storage facilities
• Senior living communities
• Conduct in-person visits, networking, and outreach weekly
• Identify and close new revenue opportunities
• Develop partnerships that consistently generate booked moves
• Assist in converting inbound leads into confirmed jobs
• Work directly with ownership to increase revenue and market share

This is a relationship-driven, boots-on-the-ground sales role — not just answering phones.

Fleet, Equipment & Team

• Ensure trucks are clean, stocked, and ready daily
• Maintain inventory and equipment
• Coordinate maintenance and DOT readiness
• Lead crews, enforce standards, and maintain accountability
• Support hiring, onboarding, and training

Leadership & Strategy

• Work directly with ownership to improve systems, scalability, and overall company performance
• Implement process improvements to increase efficiency, crew utilization, and profit margins

Qualifications

• 2+ years MANAGEMENT experience at a moving company (REQUIRED)
• Proven experience in dispatching, crew management, and job oversight
• Must be comfortable with sales, networking, and business development
• Strong leadership and communication skills
• Strong decision-making and problem-solving abilities
• Self-motivated and able to work independently with minimal supervision
• Ability to multitask and make quick decisions in a fast-paced environment
• Tech-savvy; able to use CRM tools, scheduling software, GPS, and mobile apps
• Valid driver’s license (CDL not required)
• Ability to lift 50–75 lbs occasionally is a plus
• Must have reliable personal transportation for daily operations and local travel