Move-In Experience Lead - Senior Living

UMC (United Methodist Communities); New Jersey; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Tuition assistance

Paid time off

Retirement plan

Employee assistance

Job summary

Collingswood Manor, a UMC Community, is seeking a Resident Move-In Coordinator to support prospective residents through the move-in journey, from apartment selection to deposit and day-of move-in. You will respond to inquiries, manage lead data in Aline, coordinate apartment readiness, and collaborate with Sales & Marketing to deliver a personalized experience.

This full-time role offers daytime hours, weekend/holiday rotation, overtime as needed, and a benefits package reflective of our

Qualifications

• High school diploma or equivalent(required).
• 1+ years of related experience in sales or customer service in senior living (required).
• Associate's degree in business or a related field (preferred).
• Microsoft Word, Excel, and Outlook.

Responsibilities

• Respond promptly to all prospect inquiries and assign leads to the appropriate salesperson for timely follow-up. Provide administrative and sales support to the Sales & Marketing Director and Community Sales Counselors as needed.
• Maintain accurate lead and referral source data, ensuring timely entry into Aline and other community systems. Prepare and distribute required reports accurately and on schedule.
• Foster a collaborative team environment by sharing relevant prospect information with sales and community team members.
• Guide residents through the move-in process, from apartment selection and deposit to move-in day, delivering a personalized customer experience. Ensure accurate and timely move-in data entry in Aline, coordinate apartment readiness and modifications, provide move-in support, and communicate move-in details to community leadership and the Corporate VP of Marketing & Sales.
• Assist with the planning, coordination, setup, execution, and follow-up of community events in partnership with the Sales & Marketing Director. Manage inventory and ordering of promotional materials and supplies.
• Stay informed about operational, competitive, and company developments to effectively address prospect and community inquiries. Participate in relevant industry meetings, events, and conferences.

Skills

Sales support

Customer service

Microsoft Word

Excel

Outlook

Education

High school diploma or equivalent

Associate's degree in business

Tools

Aline

Job description

Collingswood Manor, a UMC Community, is seeking a Resident Move-In Coordinator to support prospective residents through the move-in journey, from apartment selection to deposit and day-of move-in. You will respond to inquiries, manage lead data in Aline, coordinate apartment readiness, and collaborate with Sales & Marketing to deliver a personalized experience.

This full-time role offers daytime hours, weekend/holiday rotation, overtime as needed, and a benefits package reflective of our