Resident Move-In Coordinator

UMC - Abundant Life for Seniors; Collingswood (NJ); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Competitive pay

Full-time schedule

Benefits

Job summary

Collingswood Manor, a UMC Community, is seeking a Resident Move-In Coordinator to efficiently guide residents through the move-in process and provide comprehensive administrative support. The position is full-time at $19.10 - $21.48 per hour, based on experience, in Collingswood, NJ.

You will collaborate with Sales & Marketing leaders, manage lead data, coordinate move-in details, and help plan community events while delivering a personalized customer experience to residents and families.

Qualifications

• Must be 21 years of age or older.
• High school diploma or equivalent (required).
• 1+ years of related experience in sales or customer service in senior living (required).
• Associate's degree in business or related field (preferred).
• Microsoft Word, Excel, and Outlook.

Responsibilities

• Respond promptly to all prospect inquiries and assign leads to the appropriate salesperson for timely follow-up. Provide administrative and sales support to the Sales & Marketing Director and Community Sales Counselors as needed.
• Maintain accurate lead and referral source data, ensuring timely entry into Aline and other community systems. Prepare and distribute required reports accurately and on schedule.
• Foster a collaborative team environment by sharing relevant prospect information with sales and community team members.
• Guide residents through the move-in process, from apartment selection and deposit to move-in day, delivering a personalized customer experience. Ensure accurate and timely move-in data entry in Aline, coordinate apartment readiness and modifications, provide move-in support, and communicate move-in details to community leadership and the Corporate VP of Marketing & Sales.
• Assist with the planning, coordination, setup, execution, and follow-up of community events in partnership with the Sales & Marketing Director. Manage inventory and ordering of promotional materials and supplies.
• Stay informed about operational, competitive, and company developments to effectively address prospect and community inquiries. Participate in relevant industry meetings, events, and conferences.

Skills

Customer service

Sales support

Organizational skills

Education

High school diploma or equivalent

Associate's degree in business or related field

Tools

Microsoft Word

Excel

Outlook

Job description

Resident Move-In Coordinator
$19.10 - $21.48 per hour, based on experience | Full-Time
Collingswood Manor, a UMC Community | Collingswood, NJ

Start anewcareer as a Move In Coordinator with Collingswood Manor, aUMC community!

United Methodist Communitieshas been certified as a Great Place to Work for 9consecutive years, and87% of our team members say they feel they make a differencein the work they do. Withmore than a century of service in New Jersey, our community offers a rewarding environment where your work truly matters.

Why Join Us?

• Meaningful Impact:In a mission-driven and innovative organization
• Competitive Pay:$19.10- $21.48per hour, based on experience
• Schedule:Full-Time | Day shift available, 9am-5:30pm OR 9:30am-6:00pm | Rotating weekends and holidays | Overtime and weekend events as needed
• Great Benefits:Reflective of our deep appreciation for our employees

What You’ll Do

• Respond promptly to all prospect inquiries and assign leads to the appropriate salesperson for timely follow-up. Provide administrative and sales support to the Sales & Marketing Director and Community Sales Counselors as needed.
• Maintain accurate lead and referral source data, ensuring timely entry into Aline and other community systems. Prepare and distribute required reports accurately and on schedule.
• Foster a collaborative team environment by sharing relevant prospect information with sales and community team members.
• Guide residents through the move-in process, from apartment selection and deposit to move-in day, delivering a personalized customer experience. Ensure accurate and timely move-in data entry in Aline, coordinate apartment readiness and modifications, provide move-in support, and communicate move-in details to community leadership and the Corporate VP of Marketing & Sales.
• Assist with the planning, coordination, setup, execution, and follow-up of community events in partnership with the Sales & Marketing Director. Manage inventory and ordering of promotional materials and supplies.
• Stay informed about operational, competitive, and company developments to effectively address prospect and community inquiries. Participate in relevant industry meetings, events, and conferences.

What You'll Need

• Must be21 years of age or older
• High school diploma or equivalent(required)
• 1+ years of related experience in sales or customer service in senior living (required)
• Associate's degree in business or a related field (preferred)
• Microsoft Word, Excel, and Outlook

Benefits Available to Eligible Employees:

• Health, dental, and vision insurance
• Group Life andVoluntary LifeInsurance
• Tuition Assistant, Professional Development and E-Learning
• GenerousPaid Time Offand 9 Paid Holidays
• Retirement Planwith Employer Match
• Employee Assistance & Discount Programs