Resident Move-In Coordinator

United Methodist Communities; Collingswood (NJ); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Health insurance

Life insurance

Education benefits

Paid time off

Retirement plan

Employee programs

Job summary

United Methodist Communities is hiring a Resident Move-In Coordinator in Collingswood Manor, a UMC Community, Collingswood, NJ. The role pays $19.10–$21.48 per hour based on experience and is full-time with day shifts 9am–5:30pm or 9:30am–6:00pm and rotating weekends/holidays.

Responsibilities include handling inquiries, supporting sales, guiding residents through move-in, and coordinating events while ensuring accurate data entry in Aline and other systems.

Qualifications

• Must be 21 years of age or older.
• High school diploma or equivalent required.
• 1+ years of related experience in sales or customer service in senior living preferred.
• Associate's degree in business or related field preferred.
• Proficiency in Microsoft Word, Excel, and Outlook.

Responsibilities

• Respond promptly to inquiries and assign leads to sales staff for follow-up.
• Provide administrative and sales support to the Sales & Marketing Director.
• Maintain lead and referral data in Aline and other systems; generate reports on schedule.
• Guide residents through the move-in process from selection to move-in day.
• Coordinate move-in readiness and communicate details to leadership.
• Assist with planning and coordinating community events; manage promotional materials.

Skills

Customer service

Sales support

Administrative tasks

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High school diploma or equivalent

Associate's degree in business or related field

Tools

Aline

CRM systems

Job description

Resident Move-In Coordinator
$19.10 - $21.48 per hour, based on experience | Full-Time
Collingswood Manor, a UMC Community | Collingswood, NJ

Start anewcareer as a Move In Coordinator with Collingswood Manor, a UMC community!

United Methodist Communitieshas been certified as a Great Place to Work for 9consecutive years, and87% of our team members say they feel they make a differencein the work they do. Withmore than a century of service in New Jersey, our community offers a rewarding environment where your work truly matters.

Why Join Us?

• Meaningful Impact:In a mission-driven and innovative organization
• Competitive Pay:$19.10- $21.48per hour, based on experience
• Schedule:Full-Time | Day shift available, 9am-5:30pm OR 9:30am-6:00pm | Rotating weekends and holidays | Overtime and weekend events as needed
• Great Benefits:Reflective of our deep appreciation for our employees

What You’ll Do

• Respond promptly to all prospect inquiries and assign leads to the appropriate salesperson for timely follow-up. Provide administrative and sales support to the Sales & Marketing Director and Community Sales Counselors as needed.
• Maintain accurate lead and referral source data, ensuring timely entry into Aline and other community systems. Prepare and distribute required reports accurately and on schedule.
• Foster a collaborative team environment by sharing relevant prospect information with sales and community team members.
• Guide residents through the move-in process, from apartment selection and deposit to move-in day, delivering a personalized customer experience. Ensure accurate and timely move-in data entry in Aline, coordinate apartment readiness and modifications, provide move-in support, and communicate move-in details to community leadership and the Corporate VP of Marketing & Sales.
• Assist with the planning, coordination, setup, execution, and follow-up of community events in partnership with the Sales & Marketing Director. Manage inventory and ordering of promotional materials and supplies.
• Stay informed about operational, competitive, and company developments to effectively address prospect and community inquiries. Participate in relevant industry meetings, events, and conferences.

What You'll Need

• Must be21 years of age or older
• High school diploma or equivalent(required)
• 1+ years of related experience in sales or customer service in senior living (required)
• Associate's degree in business or a related field (preferred)
• Microsoft Word, Excel, and Outlook

Benefits Available to Eligible Employees

• Health, dental, and vision insurance
• Group Life andVoluntary LifeInsurance
• Tuition Assistant, Professional Development and E-Learning
• GenerousPaid Time Offand 9 Paid Holidays
• Retirement Planwith Employer Match
• Employee Assistance & Discount Programs

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants for this position must be able to produce a negative drug test. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

E-Verify Participation
United Methodist Communities participates in E-Verify.
This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.