Move-In Coordinator - Sales - Holland

Socket.dev; Michigan; On-site; USD 48,000 - 72,000; Full time

Job summary

American House Senior Living Communities seeks a dedicated Community Relations professional to coordinate move-ins and support marketing activities at its Michigan facilities. You will assist in communicating with the Leadership team on marketing, sales and census issues, and help implement outreach programs.

The role involves developing rapport with prospects, ensuring model suites are well maintained, and providing tours as needed to address questions about services and life enrichment

Qualifications

• Excellent communication skills and compassion for older adults.
• Must possess a valid driver’s license.
• Ability to perform each essential duty satisfactorily.

Responsibilities

• Coordinate move-ins and ensure suites are ready to move in.
• Assist in implementation of marketing plans and outreach programs.
• Communicate marketing, sales and census updates to Leadership team.
• Develop rapport with prospects and maintain relationships with residents.
• Provide tours to prospects and explain services, meals and activities.

Skills

Excellent communication

Compassion for older adults

Driver's license

Job description

JOB DESCRIPTION:

Under the general direction of the Executive Director, primary responsibilities include, but are not limited to, the overall responsibility for cordination of the move-ins, as well as some of the marketing activities of the community.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Comply to American House’s philosophy as well as all written policies and procedures that govern the operation of Community Relations Department.
• Assist in the effective communication to Leadership team regarding marketing, sales, and census issues.
• Assist in the implementation of marketing plans.
• Assist in the networking and community outreach program.
• Develop a rapport and positive relationship with prospects.
• Ensure that model suites are well maintained.
• Complete reports as required.
• Send cards and notes to prospects and current residents in the hospital.
• Ensure suite is ready to move-in according to standards.
• Provide tours to prospects if needed.
• After move-in, go over meals, activities, housekeeping, and transportation needs.
• Ensure new move-in has been put on the housekeeping schedule.
• Ensure new move-in understands Life Enrichment Calendar.
• Check in with new residents after first week of move-in to ensure they do not have any questions or concerns.
• Other duties may be assigned as needed.

QUALIFICATION REQUIREMENTS:

• Excellent communication skills and a compassion for older adults
• Must possess a valid driver’s license.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Company Overview

Founded in 1979, American House Senior Living Communities’ vision is to provide high-quality housing for senior at a price affordable for retirees and their families. That vision of excellence has endured for nearly 40 years and expanded to serve residents at a number of senior housing communities. Our mission is to enrich the lives of those we serve, providing an environment that fosters meaningful relationships. Our vision is to be an innovative senior housing company that created sustainable excellence and stakeholder value, with an unparalleled commitment to passionate care provided by compassionate people.