Move-In Coordinator

American House Senior Living Communities; Naples (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

American House Senior Living Communities in California seeks a Move-In Coordinator to oversee move-ins and assist with marketing activities for the community. Under the direction of the Executive Director, you will coordinate move-ins, maintain model suites, conduct tours, and coordinate meals and activities after move-in, while supporting outreach and communications with prospects and residents.

The role requires strong communication, reliability, and a compassionate approach to caring for

Qualifications

• Excellent communication skills and a compassion for older adults.
• Must possess a valid driver’s license.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Adhere to American House’s philosophy and all policies of the Community Relations Department.
• Assist leadership with marketing, sales, and census communication.
• Help implement marketing plans.
• Support networking and community outreach.
• Build rapport with prospects.
• Ensure model suites are well maintained.
• Complete required reports.
• Send cards and notes to prospects and residents in hospital.
• Ensure move-in suites are ready to standards.
• Provide tours to prospects.
• Explain meals, activities, housekeeping, and transportation after move-in.
• Put new move-ins on the housekeeping schedule.
• Introduce the Life Enrichment Calendar to new move-ins.
• Check in with new residents after first week.
• Other duties as needed.

Skills

Excellent communication

Compassion for older adults

Job description

Move-In Coordinator: Monday - Friday with some evenings for events.

Job Description

Under the general direction of the Executive Director, primary responsibilities include, but are not limited to, the overall responsibility for coordination of the move-ins, as well as some of the marketing activities of the community.

Essential Duties and Responsibilities

• Comply to American House’s philosophy as well as all written policies and procedures that govern the operation of Community Relations Department.
• Assist in the effective communication to Leadership team regarding marketing, sales, and census issues.
• Assist in the implementation of marketing plans.
• Assist in the networking and community outreach program.
• Develop a rapport and positive relationship with prospects.
• Ensure that model suites are well maintained.
• Complete reports as required.
• Send cards and notes to prospects and current residents in the hospital.
• Ensure suite is ready to move-in according to standards.
• Provide tours to prospects if needed.
• After move-in, go over meals, activities, housekeeping, and transportation needs.
• Ensure new move-in has been put on the housekeeping schedule.
• Ensure new move-in understands Life Enrichment Calendar.
• Check in with new residents after first week of move-in to ensure they do not have any questions or concerns.
• Other duties may be assigned as needed.

Qualification Requirements

• Excellent communication skills and a compassion for older adults
• Must possess a valid driver’s license.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Company Overview

Founded in 1979, American House Senior Living Communities’ vision is to provide high-quality housing for senior at a price affordable for retirees and their families. That vision of excellence has endured for nearly 40 years and expanded to serve residents at a number of senior housing communities. Our mission is to enrich the lives of those we serve, providing an environment that fosters meaningful relationships. Our vision is to be an innovative senior housing company that created sustainable excellence and stakeholder value, with an unparalleled commitment to passionate care provided by compassionate people.