Move-In Coordinator

The Solana East Cobb; Marietta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

The Solana East Cobb in Marietta, GA is seeking a Move-In Coordinator to support the sales and marketing team by handling administrative tasks and guiding prospective residents through the community’s move-in process.

You will maintain timely communications, emphasize the community’s benefits, and coordinate with care staff to arrange assessments and paperwork, ensuring a smooth transition for new residents and their families.

Qualifications

• Experience supporting sales or front desk tasks in a service setting.
• Strong communication and interpersonal skills.
• Able to collaborate with a team and provide reliable customer service.

Responsibilities

• Assist in maintaining records of communications with prospective residents.
• Track prospects from initial contact to move-in.
• Know community benefits, services, and rates; monitor competitor info.
• Coordinate with Care Director to schedule assessments and move-in steps.
• Facilitate timely move-in paperwork and transition communications.

Skills

Administrative experience

Customer service

Team player

Weekend/evening availability

Job description

Job Summary/Position Overview

Under direction of community sales leadership, the Move-In Coordinator provides sales support and administrative assistance to prospective residents and resident families as part of the sales and marketing team.

Success in this role is measured by:

• High degree of prospective resident and prospective resident family satisfaction


• Excellent customer service metrics


• Synergy and collaboration with community team managers


• Successful sales and marketing efforts

Key Duties and Responsibilities:

• Assist in maintaining up-to-date records of all communication with prospective customers using lead management system


• Track each prospective resident from initial contact to the close, and finally, through the move-in


• Maintain a strong knowledge of community’s unique selling points, including benefits and services provided to residents and rates


• Maintain a strong knowledge of competitor information

In the absence of, but with guidance of the Senior Care Counselor, builds positive and trusting relationships with prospects by:

• Listening to the needs of the prospect


• Asking questions to acquire more information about the prospect’s situation and concerns


• Presenting the benefits of the community to the prospect and explaining how the needs of the prospect can be met


• Introducing prospects and their families to other associates, residents and families and providing opportunities for them to experience the benefits of the community


• Inviting family members to become involved with the community through volunteer opportunities


• Following up with prospects on a timely basis


• Provide the prospective resident or resident family with all move-in paperwork and ensure that it is completed and returned within the specified time frame prior to move-in


• Coordinate with the Resident Care Director to schedule an assessment with the resident as needed


• Inform all departments and associates of the pending move-in date and the necessary information about the resident


• Assist the resident and his/her family with the transition process through on-going communication, sensitivity and reassurance


• Assist with planning and participate in sales initiatives and events


• Schedule move-in meeting for new resident and coordinate the participation of required community team members


• Other, related duties as assigned

Qualifications:

• Previous administrative and/or customer service experience preferred


• Positive, energetic and enthusiastic attitude, ability to work as a team member


• Availability to work some weekends, some evenings and special occasions.