Move - In Coordinator

The Aspenwood Company; Spring (TX); On-site; USD 22,041 - 28,929; Full time

Benefits offered by this job

401K match

Discounted pricing

Floating holiday

PTO rollover

Employee Assistance

Job summary

The Aspenwood Company is seeking a Move-In Coordinator to ensure a seamless transition for new residents into our community. The role emphasizes organization, compassion, and strong customer service to support families from the sale through the move-in process.

Responsibilities include coordinating move-ins, orienting residents, and assisting with tours and referrals. A background in marketing/sales and experience with YARDI are preferred, with some weekends required.

Qualifications

• Prior marketing/sales experience, ideally in senior living or multi-family.
• Excellent verbal and written English communication.
• Strong customer service skills both in person and on the phone.
• Well-developed time management and organizational skills with high attention to detail.
• High school diploma or equivalent.
• Experience with YARDI or similar client management systems preferred.
• Must be flexible with working hours, including some weekends.

Responsibilities

• Reach out to families after the sale for introductions and coordination.
• Assist with move-in logistics and readiness issues.
• Perform pre-move-in apartment pre-checks.
• Welcome residents on move-in day and notify staff.
• Provide brief orientations to new residents and families.
• Check in with families within 24–48 hours after move-in.
• Support community tours and events as requested.
• Assist with prospective resident calls and community tours.

Skills

Customer service

Communication

Time management

Organizational skills

Attention to detail

Flexibility

Education

High school diploma or equivalent

Tools

YARDI

Job description

Are you passionate about helping new residents seamlessly transition into their new homes? We have an exciting opportunity for a Move-In Coordinator who is organized, compassionate, and ready to make a difference in our community. If you’re ready to bring your organizational skills and compassionate nature to our community, we’d love to have you on our team! Apply today and help us create a seamless transition for our new residents.

Benefits Include:

401K with a 4% safe harbor match

Perks at Work- Discounted pricing on purchases

Holiday Pay including a Floating Holiday

Generous PTO that rolls over year over year

Employee Assistance Program

Paycheck Advances

Healthcare options

Financial Hardship Programs

Compassionate Leave

PTO Cashout Option

Location: Spring Creek Village

Pay Rate: $18/hr.

Pre Move-In Responsibilities

• Reach out to families immediately after the sale for introductions and coordination.
• Help families and residents with all move-in logistics (excluding care issues).
• Perform pre-checks of apartments and follow up on any readiness issues.

Post Move-In Responsibilities

• Welcome residents and families on move-in day.
• Ensure staff are aware of new residents by notifying nurses and caregivers.
• Provide brief orientations to new residents and families.
• Check in with families within 24-48 hours after move-in.
• Provide back-up support for community tours, showcasing the community’s features and benefits.

General Responsibilities

• Assist the Director of Sales & Marketing with prospective resident calls and community tours.
• Provide information about services and programs to prospective families and referral sources.
• Respond promptly to inquiries from all referral sources, prospective residents, and families.
• Maintain minimum supply levels of promotional and move-in packets.
• Support data entry tasks using the YARDI System.
• Convert working files to permanent files.
• Assist with planning and production of community events as requested.
• Be an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene per company policies.

Minimum Requirements

• Prior experience in marketing/sales, preferably in a senior living or multi-family environment.
• Proficient verbal and written communication skills in English.
• Excellent customer service skills both in person and on the telephone.
• Well-developed time management and organizational skills with high attention to detail.
• High school diploma or equivalent.
• Experience with YARDI or other client management systems is highly preferred.
• Must be flexible with working hours, including some weekends.

EOE/M/F/D/V