Move - In Coordinator

Spring Creek Village; Spring (TX); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

401K with 4% safe harbor match

Perks at Work: Discounted pricing on购买

Holiday Pay including a Floating Holid

Generous PTO that rolls over year over

Employee Assistance Program

Paycheck Advances

Healthcare options

Financial Hardship Programs

Compassionate Leave

PTO Cashout Option

Job summary

Spring Creek Village is seeking a Move-In Coordinator to organize and coordinate new resident moves with a compassionate, detail-oriented approach.

You will assist with move-in logistics, welcome residents, and coordinate with nurses and caregivers to ensure a smooth transition. Requires strong English communication and previous marketing/sales experience; familiarity with YARDI is preferred. This on-site role offers competitive benefits and a supportive team.

Qualifications

• Prior experience in marketing/sales in senior living or multi-family is preferred.
• Excellent verbal and written English communication.
• Strong time management and attention to detail.
• Experience with YARDI or similar systems is preferred.

Responsibilities

• Pre Move-In: Reach out to families after sale for introductions and coordination; assist with move-in logistics; perform pre-checks of apartments and follow up on readiness issues.
• Post Move-In: Welcome residents and families on move-in day; notify nurses and caregivers of new residents; provide brief orientations; check in after 24–48 hours; support community tours.
• General: Assist Director of Sales & Marketing with calls and tours; provide information to prospective residents and families; respond to inquiries; maintain promotional materials; data entry in YARDI; plan and produce community events; be active in emergency response team; maintain professional appearance per policy.

Skills

Customer service

Time management

Organizational skills

English communication

Sales/marketing experience

Education

High school diploma or equivalent

Tools

YARDI or similar systems

Job description

Are you passionate about helping new residents seamlessly transition into their new homes? We have an exciting opportunity for a Move-In Coordinator who is organized, compassionate, and ready to make a difference in our community. If you’re ready to bring your organizational skills and compassionate nature to our community, we’d love to have you on our team! Apply today and help us create a seamless transition for our new residents.

Benefits Include:

401K with a 4% safe harbor match

Perks at Work- Discounted pricing on purchases

Holiday Pay including a Floating Holiday

Generous PTO that rolls over year over year

Employee Assistance Program

Paycheck Advances

Healthcare options

Financial Hardship Programs

Compassionate Leave

PTO Cashout Option

Location: Spring Creek Village

Pay Rate: $18/hr.

Pre Move-In Responsibilities

• Reach out to families immediately after the sale for introductions and coordination.
• Help families and residents with all move-in logistics (excluding care issues).
• Perform pre-checks of apartments and follow up on any readiness issues.

Post Move-In Responsibilities

• Welcome residents and families on move-in day.
• Ensure staff are aware of new residents by notifying nurses and caregivers.
• Provide brief orientations to new residents and families.
• Check in with families within 24-48 hours after move-in.
• Provide back-up support for community tours, showcasing the community’s features and benefits.

General Responsibilities

• Assist the Director of Sales & Marketing with prospective resident calls and community tours.
• Provide information about services and programs to prospective families and referral sources.
• Respond promptly to inquiries from all referral sources, prospective residents, and families.
• Maintain minimum supply levels of promotional and move-in packets.
• Support data entry tasks using the YARDI System.
• Convert working files to permanent files.
• Assist with planning and production of community events as requested.
• Be an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene per company policies.

Minimum Requirements

• Prior experience in marketing/sales, preferably in a senior living or multi-family environment.
• Proficient verbal and written communication skills in English.
• Excellent customer service skills both in person and on the telephone.
• Well-developed time management and organizational skills with high attention to detail.
• High school diploma or equivalent.
• Experience with YARDI or other client management systems is highly preferred.
• Must be flexible with working hours, including some weekends.

EOE/M/F/D/V