Move-In Coordinator

The Arbor Company; Marietta (GA); On-site; USD 35,000 - 52,000; Full time

Job summary

The Arbor Company is seeking a Move-In Coordinator to provide essential sales support and administrative assistance to prospective residents and their families. You will work as part of the sales and marketing team under the guidance of community leadership, ensuring a smooth move-in process and excellent customer service.

The role requires strong communication, organization, and teamwork across departments.

Qualifications

• Experience in administrative and/or customer service roles.
• Energetic, positive attitude and team-oriented.
• Availability for some weekends, some evenings and special occasions.

Responsibilities

• Maintain up-to-date records of all communication with prospective residents using the lead management system.
• Track prospects from initial contact to close and move-in.
• Know the community's selling points, benefits, services and rates.
• Know competitor information.
• Assist in move-in paperwork and ensure completion before move-in.
• Coordinate with the Resident Care Director to schedule assessments as needed.
• Inform departments of pending move-in date and resident information.
• Support the transition with ongoing communication and reassurance.
• Assist with planning and participate in sales initiatives and events.
• Schedule move-in meeting and coordinate required team participation.
• Other duties as assigned.

Skills

Customer service

Administrative experience

Team player

Tools

CRM familiarity

Job description

Job Summary/Position Overview

Under direction of community sales leadership, the Move-In Coordinator provides sales support and administrative assistance to prospective residents and resident families as part of the sales and marketing team.

Success in this role is measured by:

• High degree of prospective resident and prospective resident family satisfaction
• Excellent customer service metrics
• Synergy and collaboration with community team managers
• Successful sales and marketing efforts

Key Duties and Responsibilities:

• Assist in maintaining up-to-date records of all communication with prospective customers using lead management system
• Track each prospective resident from initial contact to the close, and finally, through the move-in
• Maintain a strong knowledge of community’s unique selling points, including benefits and services provided to residents and rates
• Maintain a strong knowledge of competitor information

In the absence of, but with guidance of the Senior Care Counselor, builds positive and trusting relationships with prospects by:

• Listening to the needs of the prospect
• Asking questions to acquire more information about the prospect’s situation and concerns
• Presenting the benefits of the community to the prospect and explaining how the needs of the prospect can be met
• Introducing prospects and their families to other associates, residents and families and providing opportunities for them to experience the benefits of the community
• Inviting family members to become involved with the community through volunteer opportunities
• Following up with prospects on a timely basis
• Provide the prospective resident or resident family with all move-in paperwork and ensure that it is completed and returned within the specified time frame prior to move-in
• Coordinate with the Resident Care Director to schedule an assessment with the resident as needed
• Inform all departments and associates of the pending move-in date and the necessary information about the resident
• Assist the resident and his/her family with the transition process through on-going communication, sensitivity and reassurance
• Assist with planning and participate in sales initiatives and events
• Schedule move-in meeting for new resident and coordinate the participation of required community team members
• Other, related duties as assigned

Qualifications:

• Previous administrative and/or customer service experience preferred
• Positive, energetic and enthusiastic attitude, ability to work as a team member
• Availability to work some weekends, some evenings and special occasions.