Move In Coordinator

Cogir Senior Living; Alexandria (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401K with company match

Paid Vacation and Holidays

Free meals at work

Job summary

Cogir Senior Living is seeking a Move-In Coordinator based in Alexandria, Virginia. This role is crucial for ensuring new residents transition smoothly into the community, requiring excellent sales and customer relationship skills. The ideal candidate will have a background in retirement housing, hospitality, or healthcare, and be passionate about enhancing the lives of seniors.

The successful applicant will be responsible for managing inquiries, providing community tours, and maintaining resident satisfaction. Strong organizational skills and experience with CRM systems are essential.

Qualifications

• High School diploma required; Bachelor's preferred.
• 2+ years experience in retirement housing or healthcare sales.
• Proven sales achievements and team player mentality.

Responsibilities

• Assist in implementing plans to manage leads and increase census.
• Qualify prospects and convert leads to deposits.
• Manage inquiries and follow-up correspondence.
• Conduct community tours and share marketing materials.
• Maintain accurate CRM software records.

Skills

Sales

Customer relationship management

Communication

Teamwork

Education

High School diploma

Bachelor's degree in marketing or business

Tools

Yardi

Excel

Word

Outlook

Job description

About the Company

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth‑focused environment for our team members.

What We Offer

• Compensation includes a base salary and commissions.
• Early access to paycheck (Pay on Demand).
• Health, Dental, Vision, and Life Insurance.
• Paid Vacation, Holidays, and Sick Leave.
• 401K with company match.
• Free meals at work.
• Employee Assistance Program.
• Generous Employee Referral Program and more.

Position Summary

The Move‑In Coordinator is responsible for ensuring a smooth transition for new residents into the community. They have in‑depth knowledge of the property's products and services, enabling them to represent the community effectively and accurately to referral sources and potential clients. They foster relationships with residents, families, community partners, and local organizations to promote the senior living community and ensure a thriving, supportive environment. The ideal candidate is a dynamic, empathetic, and detail‑oriented professional passionate about improving the lives of seniors. Candidates from the retirement living, hotel, and real estate industries are also welcome.

Key Responsibilities

• Assist the Community Relations Director in implementing plans to acquire and manage leads and increase census.
• Qualify prospects, convert qualified prospects to tours, and convert tours to deposits utilizing the sales process.
• Handle all inbound telephone, walk‑in, and mail inquiries, including completing the inquiry information form, entering inquiry information into the sales and marketing database, and following up with correspondence.
• Offer community tours and share marketing materials with prospective residents and their families.
• Assist the Community Relations Director in preparing routine and special sales and marketing reports.
• Follow up with all potential residents, referral sources, or interested parties.
• Assist with preparing all required sales reports and sales activity boards.
• Assist with preparing and processing all required information for a successful move‑in.
• Aid residents and their family members with the adjustment to the facility during and after move‑in.
• Maintain the community's Customer Relationship Management software (CRM), Yardi, accurately and promptly.
• Establish relationships between residents, department heads, and staff who provide services daily to maintain high resident satisfaction.
• Understand the community's care regulations to ensure proper placement and education for prospects.
• Assist with the setting up and tearing down of special events.

Requirements

Education

• A High School diploma is required.
• A bachelor's degree in marketing, business, or a related field is preferred, or an equivalent combination of experience and education.

Experience, Competencies, and Skills

• At least 2 years of experience in retirement housing, hospitality, or healthcare sales and marketing is preferred.
• Proven success in achieving sales goals and quotas.
• A positive team player mentality and passion for serving seniors.
• Ability to work in a fast‑paced environment and capacity to work evenings and/or weekends if needed.
• Knowledge of various computer systems, particularly Excel, Word, and Outlook.
• Experience with Yardi or similar CRM software preferred.
• A valid driver's license.