Move-In Concierge & Sales Support

Belmont Village Sunnyvale; Sunnyvale (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Career Growth

BV Cares direct employee support

Exclusive discounts

Continuing education courses

Milestone celebrations

Referral bonus opportunities

Job summary

Belmont Village Sunnyvale is seeking a Community Relations Sales Assistant to support the sales team with data entry, resident file management, tours, and follow-up inquiries. This role also serves as Move-In Coordinator, coordinating logistics for new residents and their families.

The ideal candidate will be reliable, empathetic, and capable in a fast-paced environment, ensuring a smooth move-in and high resident satisfaction. Weekend availability may be required.

Qualifications

• High School diploma or equivalent.
• Minimum of 2 years administrative experience.
• Demonstrated professional telephone etiquette.
• Professional, pleasant and team oriented attitude.
• Proven organization, time management and attention to detail.
• Must be able to communicate clearly in verbal and written English.
• Ability to work the defined schedule for this position which may include weekends.
• Demonstrated proficiency with MS Office suite.
• Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community.

Responsibilities

• Manage resident files, maintain apartment inventory and readiness lists, and provide data entry and organizational support for systems and special events.
• Coordinate move-in logistics with future residents and their families, ensure room readiness, and address any delays or challenges with the appropriate stakeholders.
• Welcome and assist with orienting new residents and their families providing follow-up to ensure a smooth move-in process and transition.
• Work collaboratively with various departments and team members to coordinate pre and post move-in needs to ensure a smooth move-in process.
• Conduct prospect follow-up phone calls, support special events, and provide backup to the Community Relations team for prospect community tours as needed.
• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction.

Skills

Administrative experience

Customer service

Communication skills

Team oriented

Attention to detail

Reliability

Flexibility (weekends)

Education

High School diploma or equivalent

Tools

MS Office

Job description

Belmont Village Sunnyvale is seeking a Community Relations Sales Assistant to support the sales team with data entry, resident file management, tours, and follow-up inquiries. This role also serves as Move-In Coordinator, coordinating logistics for new residents and their families.

The ideal candidate will be reliable, empathetic, and capable in a fast-paced environment, ensuring a smooth move-in and high resident satisfaction. Weekend availability may be required.