Resident Move-In Concierge & Sales Support

Belmont Village Senior Living Corporate; Sunnyvale (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Career growth

BV Cares program

Discounts from retailers

Continuing education

Employee milestones recognition

Referral program

Job summary

Belmont Village Senior Living seeks a Community Relations Sales Assistant to support the sales team with data entry, resident files, tours, and inquiries. You will also serve as Move-In Coordinator, coordinating logistics for new residents and families to ensure a smooth transition.

The ideal candidate has at least 2 years of administrative experience, strong hospitality, and excellent English communication. This fast-paced, team-oriented role emphasizes empathy and resident-focused service.

Qualifications

• High School diploma or equivalent.
• Minimum of 2 years administrative experience.
• Demonstrated professional telephone etiquette.
• Professional, pleasant and team oriented attitude.
• Strong organization, time management and attention to detail.
• Clear verbal and written English communication.
• Ability to work defined schedule including weekends.
• Proficient with MS Office suite.
• Consistent and reliable attendance.

Responsibilities

• Manage resident files, maintain apartment inventory and readiness lists, and provide data entry and organizational support.
• Coordinate move-in logistics with future residents and their families, ensure room readiness, and address delays.
• Welcome and orient new residents and families, providing follow-up to ensure a smooth move-in process.
• Work collaboratively with various departments and team members to coordinate pre and post move-in needs.
• Conduct prospect follow-up calls, support events, and provide backup to tours as needed.
• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction.

Skills

Telephone etiquette

Team oriented

Organization

Time management

Attention to detail

English communication

Schedule flexibility

Reliability

Customer service

Hospitality mindset

Education

High School diploma or equivalent

Tools

MS Office

Job description

Belmont Village Senior Living seeks a Community Relations Sales Assistant to support the sales team with data entry, resident files, tours, and inquiries. You will also serve as Move-In Coordinator, coordinating logistics for new residents and families to ensure a smooth transition.

The ideal candidate has at least 2 years of administrative experience, strong hospitality, and excellent English communication. This fast-paced, team-oriented role emphasizes empathy and resident-focused service.