Move-In Concierge & Community Relations Assistant

Belmont Village Senior Living Corporate; Albany (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Career Growth and Training programs

BV Cares direct employee support

Exclusive discounts and offers

Continuing education courses

Employee milestone celebrations

Referral bonus opportunities

Job summary

Belmont Village Senior Living seeks a Community Relations Sales Assistant to provide comprehensive administrative support to the Sales team, handle data entry, resident files, and move-in coordination with families. The role emphasizes hospitality, empathy, and teamwork in a fast-paced environment.

You will assist with tours, phone inquiries, and follow-ups while ensuring smooth move-ins and positive resident experiences, collaborating across departments to meet pre/post move-in needs.

Qualifications

• High School diploma or equivalent
• Minimum of 2 years administrative experience
• Demonstrated professional telephone etiquette
• Professional, pleasant and team oriented attitude
• Proven organization, time management and attention to detail
• Must communicate clearly in verbal and written English
• Ability to work the defined schedule for this position which may include weekends
• Demonstrated proficiency with workplace technology and software including MS Office suite
• Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community

Responsibilities

• Manage resident files, maintain apartment inventory and readiness lists, and provide data entry and organizational support for systems and special events
• Coordinate move-in logistics with future residents and their families, ensure room readiness, and address any delays or challenges with the appropriate stakeholders
• Welcome and assist with orienting new residents and their families providing follow-up to ensure a smooth move-in process and transition
• Work collaboratively with various departments and team members to coordinate pre and post move-in needs to ensure a smooth move-in process
• Conduct prospect follow-up phone calls, support special events, and provide backup to the Community Relations team for prospect community tours as needed
• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction

Skills

Administrative support

Phone etiquette

Team oriented

Organization

Attention to detail

English communication

Schedule flexibility

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Belmont Village Senior Living seeks a Community Relations Sales Assistant to provide comprehensive administrative support to the Sales team, handle data entry, resident files, and move-in coordination with families. The role emphasizes hospitality, empathy, and teamwork in a fast-paced environment.

You will assist with tours, phone inquiries, and follow-ups while ensuring smooth move-ins and positive resident experiences, collaborating across departments to meet pre/post move-in needs.