Move Care & Logistics Coordinator

Coleman Worldwide Moving; Las Vegas (NV); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Vacation pay

Health benefits

8 paid holidays

Referral programs

Job summary

Coleman Worldwide Moving seeks a Customer Care Coordinator to book and coordinate shipments, liaise with customers, and provide timely communication on moves and arrivals. You will collect and relay shipment information and ensure accurate documentation for customers and facilities.

This role emphasizes proactive communication and strong problem solving to support customer satisfaction. The position requires high school completion, solid data entry skills, and prior customer service experience.

Qualifications

• High school diploma or its equivalent.
• Good telephone communication skills required.
• Previous customer service experience required.
• Previous data entry experience required.

Responsibilities

• Monitor email for new shipment offerings.
• Collect pre-move surveys as well as weights and preapprovals and update company software and the carrier.
• Track shipments’ estimated time of arrival and delivery information and update company software and the carrier and monitor clearing email to clear shipments as they arrive.
• Main point of contact for moves, both internally and externally.
• Monitor quality scores and verify accuracy.
• Secure customer payment, including verify method of payment, credit card annotation.
• Confirm any and all information provided from the customer and ensure the agent has the accurate information.
• Liaison between the agents and customers to determine the agreeable time for crews to pack, pickup, or deliver the customers’ shipment.
• Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information.
• Proactively coordinate with customers and claims to rectify any damages that may occur.
• Communicate any problems not rectified locally with the supervisor to ensure customer satisfaction.
• Other duties as assigned.

Skills

Efficient data entry

MS Office proficiency

Customer service orientation

Problem-solving skills

Communication skills

Education

High school diploma or equivalent

Job description

Coleman Worldwide Moving seeks a Customer Care Coordinator to book and coordinate shipments, liaise with customers, and provide timely communication on moves and arrivals. You will collect and relay shipment information and ensure accurate documentation for customers and facilities.

This role emphasizes proactive communication and strong problem solving to support customer satisfaction. The position requires high school completion, solid data entry skills, and prior customer service experience.