Customer Care Coordinator

Coleman Worldwide Moving; Alabama; On-site; USD 38,000 - 52,000; Full time

Job summary

Coleman Worldwide Moving is seeking a Customer Care Coordinator in Midland City, AL to book and coordinate shipments, acting as the liaison to customers and providing updates on move timing and arrival dates. You will collect and relay shipment information and documentation, and distribute data to facilities, ensuring smooth problem resolution.

Essential duties include securing payment, communicating with customers and agents, and coordinating with operations to address any damages or issues,

Qualifications

• Experience in customer service or shipping coordination.
• Strong communication and problem-solving skills.
• Ability to use company software to update shipments.

Responsibilities

• Book and coordinate military or consumer shipments.
• Provide proactive updates to customers about move dates.
• Collect and relay shipment information and documentation.
• Secure payment methods and verify customer details.
• Serve as main point of contact for moves.
• Coordinate with operations to resolve damages or issues.

Job description

## Customer Care CoordinatorApplylocations: Midland City, ALtime type: Full timeposted on: Posted Todayjob requisition id: R11882The Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and provide problem resolution as necessary.**Essential Functions:*** Collect pre-move surveys as well as weights and preapprovals and update company software and the carrier* Track shipments’ estimated time of arrival and delivery information and update company software and the carrier* Monitor clearing email to clear shipments as they arrive and provide main point of contact for moves, both internally and externally* Monitor email for new shipment offerings and monitor quality scores and verify accuracy* Secure customer payment, including verify method of payment, credit card annotation and confirm any and all information provided from the customer and ensure the agent has the accurate information* Liaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers’ shipment* Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information* Proactively coordinate with customers and claims to rectify any damages that may occur and communicate any problems not rectified locally with the supervisor to ensure customer satisfaction* Other duties as assigned## ***Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today!***### About UsColeman Worldwide Moving is a full service worldwide moving and storage company that is dedicated to servicing the transportation needs of corporations, governments, and individuals. We have been in business for over 100 years and we are one of the largest privately held transportation companies headquartered in the Southeast. We are a dynamic and growing organization that is committed to customer loyalty through excellent quality service. For more information visit www.colemanallied.com