Military Coordinator

Coleman Worldwide Moving; Las Vegas (NV); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Vacation pay

Health benefits

8 paid holidays

Referral programs

Job summary

Coleman Worldwide Moving seeks a Customer Care Coordinator to book and coordinate shipments, liaise with customers, and provide timely communication on moves and arrivals. You will collect and relay shipment information and ensure accurate documentation for customers and facilities.

This role emphasizes proactive communication and strong problem solving to support customer satisfaction. The position requires high school completion, solid data entry skills, and prior customer service experience.

Qualifications

• High school diploma or its equivalent.
• Good telephone communication skills required.
• Previous customer service experience required.
• Previous data entry experience required.

Responsibilities

• Monitor email for new shipment offerings.
• Collect pre-move surveys as well as weights and preapprovals and update company software and the carrier.
• Track shipments’ estimated time of arrival and delivery information and update company software and the carrier and monitor clearing email to clear shipments as they arrive.
• Main point of contact for moves, both internally and externally.
• Monitor quality scores and verify accuracy.
• Secure customer payment, including verify method of payment, credit card annotation.
• Confirm any and all information provided from the customer and ensure the agent has the accurate information.
• Liaison between the agents and customers to determine the agreeable time for crews to pack, pickup, or deliver the customers’ shipment.
• Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information.
• Proactively coordinate with customers and claims to rectify any damages that may occur.
• Communicate any problems not rectified locally with the supervisor to ensure customer satisfaction.
• Other duties as assigned.

Skills

Efficient data entry

MS Office proficiency

Customer service orientation

Problem-solving skills

Communication skills

Education

High school diploma or equivalent

Job description

Customer Care Coordinator

The Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and provide problem resolution as necessary. Compensation range is $18-$20/hr depending on experience.

Essential Functions

• Monitor email for new shipment offerings
• Collect pre-move surveys as well as weights and preapprovals and update company software and the carrier
• Track shipments’ estimated time of arrival and delivery information and update company software and the carrier and monitor clearing email to clear shipments as they arrive
• Main point of contact for moves, both internally and externally
• Monitor quality scores and verify accuracy
• Secure customer payment, including verify method of payment, credit card annotation
• Confirm any and all information provided from the customer and ensure the agent has the accurate information
• Liaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers’ shipment
• Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information
• Proactively coordinate with customers and claims to rectify any damages that may occur
• Communicate any problems not rectified locally with the supervisor to ensure customer satisfaction
• Other duties as assigned

Knowledge, Skills and Abilities

• Efficient data entry ability
• Knowledge of, or ability to learn, company software
• Problem-solving skills to ensure accurate records
• Ability to handle stressful situations and conversations
• Knowledge of Microsoft Office Suite

Required Education and Experience

High school diploma or its equivalent

Good telephone communication skills required

Previous customer service experience required

Previous data entry experience required

Working Conditions

Indoors Office Environment Sitting for long periods of time

Benefits for Employees (not applicable for seasonal employees if not stated)

• 40 hours of VACATION PAY after 1-year employment
• Array of voluntary health benefits including but not limited to (Health, Dental, Vision, 401k, and more)
• 8 paid holidays after 90 days for Full Time employees (Seasonal Included)
• Referral Bonus Programs

Equal Employment Opportunity

Coleman Worldwide Moving (and affiliated companies) (collectively “CWM”) is an equal opportunity and affirmative action employer.

Policy prohibits discrimination or harassment on the basis of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, pregnancy, genetic information, sexual orientation, disability, veteran status or other protected status.

CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity.

This policy applies to all personnel matters such as compensation, benefits, transfers, Company sponsored training, education, and social and recreational programs.

This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations.

Coleman Worldwide Moving (and affiliated companies) (collectively “CWM”) is an equal opportunity and affirmative action employer including disabled and veterans.

Our policy prohibits discrimination or harassment based on any protected characteristic.

CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity.

This policy applies to all personnel matters such as compensation, benefits, transfers, Company sponsored training, education, and social and recreational programs.

This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations.

Only applications submitted within three months of the review period will be considered for employment.

Coleman Worldwide Moving is a full service worldwide moving and storage company that is dedicated to servicing the transportation needs of corporations, governments, and individuals. We have been in business for over 100 years and we are one of the largest privately held transportation companies headquartered in the Southeast. We are a dynamic and growing organization that is committed to customer loyalty through excellent quality service.

For more information visit www.colemanallied.com

You may view more information about your rights under Equal Employment Opportunity laws here Puede ver más información sobre sus derechos bajo las leyes de igualdad de oportunidades de empleo aquí.