Move Coordination & Customer Care Specialist

Coleman Worldwide Moving; Alabama; On-site; USD 38,000 - 52,000; Full time

Job summary

Coleman Worldwide Moving is seeking a Customer Care Coordinator in Midland City, AL to book and coordinate shipments, acting as the liaison to customers and providing updates on move timing and arrival dates. You will collect and relay shipment information and documentation, and distribute data to facilities, ensuring smooth problem resolution.

Essential duties include securing payment, communicating with customers and agents, and coordinating with operations to address any damages or issues,

Qualifications

• Experience in customer service or shipping coordination.
• Strong communication and problem-solving skills.
• Ability to use company software to update shipments.

Responsibilities

• Book and coordinate military or consumer shipments.
• Provide proactive updates to customers about move dates.
• Collect and relay shipment information and documentation.
• Secure payment methods and verify customer details.
• Serve as main point of contact for moves.
• Coordinate with operations to resolve damages or issues.

Job description

Coleman Worldwide Moving is seeking a Customer Care Coordinator in Midland City, AL to book and coordinate shipments, acting as the liaison to customers and providing updates on move timing and arrival dates. You will collect and relay shipment information and documentation, and distribute data to facilities, ensuring smooth problem resolution.

Essential duties include securing payment, communicating with customers and agents, and coordinating with operations to address any damages or issues,