Move Experience Coordinator

Aimic Inc; Hayward (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading logistics company in California seeks a Move Coordinator to ensure seamless customer experiences throughout the moving process. This role involves scheduling, coordinating with various stakeholders, and providing exceptional customer service. Candidates should have a minimum of 2 years in customer service, preferably within the moving industry. Strong communication and organizational skills are essential, as well as a commitment to customer satisfaction. The position offers opportunities for professional development and contributions to operational efficiency.

Qualifications

• Minimum 2+ years of customer service experience required.
• Experience in the transportation or moving industry preferred.

Responsibilities

• Serve as primary point of contact throughout customer move lifecycle.
• Coordinate with Operations for driver and crew scheduling.
• Conduct post-move follow-ups to gather customer feedback.

Skills

Customer-focused mindset

Strong written and verbal communication skills

Time management

Problem-solving skills

Education

2+ years of customer service experience

Job description

A leading logistics company in California seeks a Move Coordinator to ensure seamless customer experiences throughout the moving process. This role involves scheduling, coordinating with various stakeholders, and providing exceptional customer service. Candidates should have a minimum of 2 years in customer service, preferably within the moving industry. Strong communication and organizational skills are essential, as well as a commitment to customer satisfaction. The position offers opportunities for professional development and contributions to operational efficiency.