Mountain School Ops Supervisor - Guest Services

Snowbird Operations LLC; Snowbird (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Ski pass and complimentary tickets

Discounts on Snowbird dining, retail,,

Job summary

Snowbird is seeking a Mountain School Sales & Administration Supervisor to oversee daily operations of the Mountain Center, Lesson Center, and rental shop, ensuring exceptional guest experiences and coordinating lesson and guide operations. You will manage bookings, staff, and guest information with RTP, FLAIK, and Workday while partnering across departments.

Reporting to the Senior Manager of Sales & Administration, you will supervise instructors, coordinates groups and clinics, and support

Qualifications

• Exceptional customer service, communication, and interpersonal skills.
• Strong problem-solving abilities and sound decision-making skills.
• Ability to effectively lead teams and collaborate across multiple departments.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
• Ability to work confidently with children, families, guests, instructors, and employees.
• Proactive approach to operational improvement and issue resolution.
• Experience with RTP, FLAIK, Workday, Microsoft Office, and social media platforms preferred.
• Experience in snowsports, rentals, sales, hospitality, recreation, or a comparable operational environment.
• Knowledge of the ski and snowboard industry preferred.
• Skiing or snowboarding experience is beneficial but not required.

Responsibilities

• Supervise daily operations of the Mountain Center, Lesson Center, and Mountain School Rental Shop.
• Coordinate lesson and Mountain Guide operations, including instructor lineups, in partnership with Lesson Supervisors and Mountain School leadership.
• Manage bookings and guest information through RTP, ensuring accuracy and efficiency.
• Address guest concerns, investigate service issues, and coordinate resolutions with appropriate departments.
• Schedule and support sales and rental shop staff using FLAIK and Workday.
• Assist with staffing, operational coverage, and overall lesson management support.
• Serve as the primary liaison for school programs, sponsored groups, PSIA clinics, examinations, and other partner organizations.
• Coordinate VIP guest experiences and instructor support with Mountain School leadership.
• Oversee rental equipment inventories and departmental uniform distribution.
• Maintain guest check-in areas, fencing, signage, and operational setup.
• Update and maintain standard operating procedures, training resources, and operational documentation.
• Provide training, coaching, and ongoing support for team members.
• Support all payroll administration, reporting, system maintenance, and helpdesk coordination.
• Act as a resource for guests, instructors, and employees by providing operational guidance and support.
• Manage Mountain School social media content in accordance with department standards.
• Deliver exceptional service to guests of all ages while identifying opportunities to improve the guest experience.
• Assume operational and leadership responsibilities in the absence of the Business Manager or Senior Manager of Sales & Administration.
• Be available for early canyon travel, overnight resort stays, and a variety of indoor and outdoor winter work environments.

Skills

Customer service

Leadership

Communication

Organizational skills

Problem-solving

Teamwork

Cross-department collaboration

Tools

RTP

FLAIK

Workday

Microsoft Office

Social media

Job description

Snowbird is seeking a Mountain School Sales & Administration Supervisor to oversee daily operations of the Mountain Center, Lesson Center, and rental shop, ensuring exceptional guest experiences and coordinating lesson and guide operations. You will manage bookings, staff, and guest information with RTP, FLAIK, and Workday while partnering across departments.

Reporting to the Senior Manager of Sales & Administration, you will supervise instructors, coordinates groups and clinics, and support