Mountain Sales Team

CoolWorks.com - Jobs in Great Places; Big Sky Mountain Village (MT); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Free ski pass

Discounted tickets

Discounted rentals

Employee discounts

Housing options

Lodging discounts

XC ski pass

Wellness days

Team events

Job summary

Big Sky Resort is seeking a Mountain Sales team member to assist guests with lift tickets, passes, and lessons at the sales desk.

You will build knowledge of our programs, confidently guide guests to the right fit, process sales quickly, greet people warmly, and stay current on snow reports, grooming, and events.

This is a busy, friendly, on-mill experience focused on service and teamwork. Previous resort or credit card handling experience is a plus; skiing or riding familiarity helps.

Qualifications

• Previous guest services or resort experience is a plus.
• Comfort with computers and basic office software.
• Clear, confident communication, spoken and written.

Responsibilities

• Confidently guide guests to the right lift tickets, passes, and lessons.
• Process lesson, lift ticket, and pass sales quickly even in busy times.
• Own your sales each day and balance products sold against receipts.
• Greet and assist guests before, during, and after the ski day.
• Share knowledgeable guidance on Big Sky products, rentals, terrain, activities, and events.
• Resolve lift ticket, pass, and lesson issues promptly so guests can continue their day.

Skills

Customer service

Communication

Problem solving

Computer skills

Tools

POS systems

Job description

Big Sky Resort strives to lead the American Mountain Resort Experience. Join our Mountain Sales team today and be part of the first conversation every guest has with Big Sky.

Are you guest service driven? Do you like solving problems, answering questions, and helping people find exactly what they came for, all in a fast paced environment? Our Mountain Sales team is your new chapter.

Whether a guest needs a lesson, a lift ticket, or a season pass, our Mountain Sales team is who they turn to. As a Mountain Sports School Sales Agent, you will help guests of every age and ability find the right lesson and lift access, working out of our sales desk to get skiers and riders set up and excited for their day. As a Guest Service Specialist, you will sell and fulfill lift tickets and pass products, and act as THE go to source of information for guests and other departments, covering everything from lift openings and grooming to restaurants, activities, and events on and off the mountain. Different desks, same mission: make sure every guest leaves with what they need and the stoke to match.

What you will be doing:

Building expert knowledge of Big Sky Resort, our lesson programs, and our lift access and pass products, so you can confidently guide every guest to the right fit Accurately processing lesson, lift ticket, and pass sales, even when the line is out the door Owning your sales each day and balancing products sold against receipts Greeting and assisting guests before, during, and after the ski day Sharing knowledgeable, genuine guidance on Big Sky Sports products, rentals, terrain, activities, restaurants, and events Quickly resolving lift ticket, pass, and lesson issues so guests can get back to their day Keeping your workspace clean, organized, and ready for whatever the day brings Staying current on the daily snow and grooming report

What you bring:

A friendly, outgoing personality and genuine excitement to help guests Previous customer service, credit card handling, or resort experience is a plus Comfort with computers and basic office software A calm head when things get busy Clear, confident communication, spoken and written Skiing or riding experience is a plus, willingness to learn is a must. Riding green terrain may be required on any workday

Benefits of joining the Big Sky Resort team include, but are not limited to:

• FREE All Mountain Ski Pass, plus eligibility for free or discounted tickets at other Montana mountains and Boyne Resort properties

• Discounted vouchers for friends and family to ski Big Sky Resort

• Discounted ski and snowboard rentals, with a free team member lesson

• 25% to 50% off food, beverage, and retail at all Boyne outlets

• Eligibility for affordable Team Member Housing

• Lodging discounts for friends and family

• Discounted Lone Mountain Ranch cross country ski trail pass

• Wellness Days and eligibility for PTO

• Monthly team member events

Big Sky Resort has built a culture of community that you will want to be part of.

Team Member Housing options are available for a $150 deposit, with $16 to $20 per night rental rates. All housing includes TV, wifi, and an en suite bathroom, located right in Big Sky.

Nervous about transportation or winter driving? The Skyline Bus runs regularly between Bozeman and Big Sky (about 50 miles), as well as within the town of Big Sky. Current and upcoming schedules are here: http://www.skylinebus.com

Mountain Living

Big Sky Resort sits at 7,500 feet in the Madison Mountain Range, above the town of Big Sky. The township offers plenty of local shopping, grocery stores, and restaurants, and it is about an hour from Yellowstone's West Entrance, so day trips are easy to arrange. Come see what Montana is all about.