Guest Service Specialist

Big Sky Resort; Big Sky (MT); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

FREE All Mountain Ski Pass

Discounted ski tickets

Discounted ski rentals

F&B discounts

Affordable housing

Lodging discounts

Cross Country Ski Trail Pass

Wellness Day

Monthly employee events

Job summary

Big Sky Resort is seeking Guest Service Specialists responsible for selling and fulfilling lift tickets and pass products. You will serve as the primary information source for guests regarding lift tickets, activities, and events provided by the resort.

This position requires excellent guest service, flexibility to work in varying environments, and quick learning abilities. Previous experience in customer service or resort settings is a plus.

Qualifications

• Excellent guest service skills are essential.
• Basic computer skills required for operating POS system.
• Flexibility in adapting to outdoor work environments is needed.

Responsibilities

• Assist guests with season passes and lift tickets.
• Understand lift access products and their criteria.
• Be accountable for daily sales and balance receipts.
• Greet and assist guests at the resort.
• Provide knowledgeable support on products and services.
• Resolve lift ticket and pass issues.
• Stay updated on daily snow and grooming reports.
• Answer guest questions promptly and professionally.

Skills

Guest service

Basic computer skills

Flexibility

Quick learning

Ability to work independently

Job description

Overview

Guest Service Specialists are responsible for selling and fulfilling all lift tickets and pass products for Big Sky Resort. They also act as an information source for all of our guests.

This opportunity entails operating a point of sale computer system in one of four different office locations around the mountain. You are THE point of contact for our guests and other departments for information on lift tickets, season passes, lift openings and closures, restaurants around the mountain, activities and special events on and off the mountain, as well as other services that Big Sky Resort provides on and off the mountain.

Excellent guest service, basic computer skills, flexibility in a workplace (that is greatly affected by the outdoor environment), the ability to learn quickly and work independently are all a must.

Prior resort and POS experience is a plus. Indoor approximately 90% of the time, outdoor approximately 10% of the time.

Responsibilities

Picture yourself being a Guest Service Specialist at Big Sky Resort and having the opportunity to:

• Assist guests with their season passes, day tickets and multi-day lift tickets in a fast-paced office environment
• Understand and learn the criteria for all the lift access products for Big Sky Resort (BSR Passes and Tickets, Mountain Collective, Ikon, Boyne Passes, etc.)
• Be accountable for sales each day and able to balance all products sold against receipts
• Meet, greet and assist guests as they arrive at the resort before, during, and after the ski day
• Provide knowledgeable support on Big Sky Sports products, rentals, mountain terrain, area services, activities, restaurants, and events
• Quickly assess lift ticket and pass issues and resolve them for the guest
• Stay familiar with the daily snow and grooming report
• Answer guest questions and resolve issues correctly, promptly, and professionally
• Periodically assist with Basecamp activity booking or outdoor staff responsibilities

Qualifications

• Previous customer service, credit card handling and/or ski/summer resort experience is a plus
• Skiing/snowboarding experience is a plus, but willingness to learn is a must. Riding (Green slopes) may be required on any workday

Benefits

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free employee lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Day and Eligibility for PTO
• Monthly employee events