Mountain Sports School Sales Agent

Big Sky Resort; Big Sky (MT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free ski pass

Discounted tickets

Team housing

Discounted rentals with lesson

Wellness Day

Monthly team events

Job summary

Big Sky Resort is seeking a friendly Mountain Sports School Sales Agent to guide guests through lesson options and lift access at the front desk. You will process sales, share information, and create a welcoming, high-energy experience for guests on the slopes.

Ideal candidates have customer service experience, comfort with computers, and a passion for skiing and snowboarding. This is a full-time seasonal role with perks including free ski passes and housing options.

Qualifications

• Previous customer service and/or resort experience preferred.
• Excellent communication skills, both written and verbal.
• Confident with computers and Microsoft Office Suite.
• Skilled at prioritizing and staying calm during busy times.

Responsibilities

• Build expert-level knowledge of Big Sky Resort and the Mountain Sports School to confidently guide guests toward the right lesson options.
• Accurately process lesson and lift ticket sales while capturing guest information and maintaining professionalism.
• Deliver exceptional customer service while juggling high volumes of in-person interactions.
• Keep the sales desk area clean, organized, and ready for the day’s traffic.
• Provide friendly and personalized attention to every guest, ensuring they leave informed and excited to hit the slopes.

Skills

Customer service

Excellent communication

Computer skills

Prior sales experience

Ski/snowboard enthusiasm

Friendly demeanor

RTP One Resort familiarity

Tools

RTP One Resort

Job description

Overview

As a Mountain Sports School Sales Agent, you'll be the go-to resource for guests looking to elevate their ski and snowboard experience at Big Sky Resort. From first-timers to lifelong skiers, you'll help guests of all ages find the right lesson and lift access, while creating a welcoming and efficient front-line experience. This is a guest-facing, fast-paced role ideal for a friendly communicator who thrives on making each guest feel informed and excited to hit the slopes.

Responsibilities

• Build expert-level knowledge of Big Sky Resort and the Mountain Sports School to confidently guide guests toward the right lesson options
• Accurately process lesson and lift ticket sales while capturing guest information and maintaining a high level of professionalism
• Deliver exceptional customer service while juggling high volumes of in-person interactions
• Keep the sales desk area clean, organized, and ready for the day’s traffic
• Provide friendly and personalized attention to every guest - ensuring they leave with all the information (and stoke!) they need

Qualifications

• Previous customer service and/or resort experience preferred
• Experience with outdoor activities or recreational sales is a plus
• Excellent communication skills - both written and verbal
• Confident with computers and Microsoft Office Suite
• Skilled at prioritizing and staying calm during busy times
• Outgoing, approachable, and genuinely excited to talk about skiing and riding
• Familiarity with RTP | One Resort software is a plus

All full time seasonal team members can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free team member lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Day and Eligibility for PTO
• Monthly team member events