Mountain Sales Center Manager — Lead & Boost Revenue

Aspen Skiing Company; Basalt (CO); On-site; USD 65,000 - 84,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Flexible Spending Account Programs

Life Insurance Programs

Paid Time Off Programs

401(k) Savings Plan

Employee Ski Pass

Job summary

Aspen Skiing Company in Basalt, Colorado is seeking a Mountain Sales Call Center Manager to lead the Mountain Sales Call Center team, delivering exceptional guest service and optimizing sales workflows to support revenue goals.

Salary ranges from $64,500 to $83,800 yearly, with bonus eligibility. The role requires at least 2 years of leadership experience in fast-paced retail or guest service and experience with ticketing or POS systems.

Qualifications

• High School diploma or equivalent required; Bachelor’s degree preferred.
• Minimum of 2 years’ experience leading and managing a team in a fast-paced retail or guest service environment required.
• Minimum of 2 years’ experience using ticketing or POS systems required.
• Proven track record of driving sales and delivering exceptional guest service preferred.
• Experience managing scheduling, payroll, and budgeting strongly preferred.

Responsibilities

• Lead operations for the Mountain Sales Call Center, delivering exceptional guest service and actively drive ticket and product sales while adapting to changing business levels.
• Assist staff with challenging guest situations, addressing complaints promptly and professionally to maintain guest satisfaction and loyalty.
• Oversee hiring, onboarding, scheduling, and payroll for office staff to ensure adequate coverage during peak sales periods.
• Provide continuous performance feedback and coaching focused on developing staff’s sales skills and guest service excellence.
• Deliver ongoing education on operating standards, product knowledge, upselling techniques, and events to maximize sales opportunities.

Skills

Guest service

Sales

Leadership

Multilingual

Cash handling

POS systems

Education

Bachelor's degree preferred

High School diploma or equivalent

Tools

Ticketing systems

Point-of-sale systems

Job description

Aspen Skiing Company in Basalt, Colorado is seeking a Mountain Sales Call Center Manager to lead the Mountain Sales Call Center team, delivering exceptional guest service and optimizing sales workflows to support revenue goals.

Salary ranges from $64,500 to $83,800 yearly, with bonus eligibility. The role requires at least 2 years of leadership experience in fast-paced retail or guest service and experience with ticketing or POS systems.