Guest Sales Lead & Team Coach

Aspen Skiing Company; Aspen (CO); Vor Ort; USD 64.000 - 74.000; Vollzeit

Benefits dieser Stelle

Employee ski pass and dependent ski?

Paid time off

Paid leave programs

Other company perks

Zusammenfassung

Aspen Skiing Company is seeking an Assistant Ticket Manager to support the Mountain Sales department and deliver exceptional guest experiences at Aspen Snowmass. You will work with the Ticket Office Manager to ensure seamless ticketing, efficient workflows and consistent service across all guest touchpoints.

The role involves coaching staff, training on sales techniques and product knowledge, and a focus on upselling lift access, lessons, and reservations.

Qualifikationen

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum of 1 year of experience in a supervisory or leadership role within a guest service or sales environment required.
• Proven experience managing small teams, including hiring, training, scheduling, and performance management preferred.
• Proven track record of driving sales and delivering exceptional guest service preferred.

Aufgaben

• Support daily operations of the Mountain Sales department to ensure a seamless, guest-focused sales experience
• Lead and manage front-line staff, adjusting to business levels, delegating effectively, and providing coaching and performance feedback including seasonal evaluations and succession planning
• Provide on-the-ground support for guest interactions, resolving complaints promptly and professionally
• Assist with hiring, onboarding, scheduling, payroll, and communication for office staff
• Train staff on sales techniques, product knowledge, guest service best practices, resort systems, and current events, while developing and maintaining up-to-date training materials
• Promote and sell lift access products, activity tickets, lessons, rentals, and related services with a focus on upselling and maximizing revenue
• Book private lessons and reservation-based products, ensuring smooth and accurate transactions
• Maintain a clean, organized, and well-supplied office environment
• Build strong relationships across departments to support collaboration and guest satisfaction
• Other duties as assigned

Kenntnisse

Guest service

Sales leadership

Staff coaching

Cash handling

Training staff

Upselling

Ausbildung

High school diploma

Bachelor’s degree preferred

Tools

RTP software

Jobbeschreibung

Aspen Skiing Company is seeking an Assistant Ticket Manager to support the Mountain Sales department and deliver exceptional guest experiences at Aspen Snowmass. You will work with the Ticket Office Manager to ensure seamless ticketing, efficient workflows and consistent service across all guest touchpoints.

The role involves coaching staff, training on sales techniques and product knowledge, and a focus on upselling lift access, lessons, and reservations.