Mountain Resort Guest Experience Concierge

Devil's Thumb Ranch Resort & Spa; Tabernash (CO); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off (152 hours)

Staff housing

Health Insurance

401k match

Employee events

Wellness program

Employee discounts

Ski pass discount

Referral bonus

Job summary

Devil's Thumb Ranch Resort & Spa seeks a friendly Guest Services Agent to warmly welcome guests and guide them through their stay in Colorado's mountains.

You will handle check-ins/outs, assist guests with inquiries, and coordinate with Housekeeping, Activities, and Maintenance to ensure a memorable experience. The role requires strong communication, multitasking, and a neat, professional demeanor.

Qualifications

• 1-3 years of experience in hospitality, customer service, or front desk roles.
• Friendly, outgoing personality with a strong desire to help others.
• Fluent in English; strong verbal and written communication skills.
• Comfortable with computers; experience with property management systems preferred but not required.
• Detail-oriented and organized with the ability to multitask under pressure.
• Willingness to work flexible hours, including weekends and holidays.
• Ability to sit or stand for extended periods and lift/carry up to 30 lbs or more.

Responsibilities

• Provide warm, personalized service to each guest from arrival to departure.
• Handle guest check-ins, check-outs, and reservation updates using resort systems.
• Promptly respond to inquiries, requests, and complaints with professionalism and care.
• Stay knowledgeable about all resort offerings—including restaurants, activities, spa, and events—to confidently guide and upsell experiences.
• Coordinate with other departments (Housekeeping, Activities, Maintenance, etc.) to fulfill guest needs and ensure smooth operations.
• Keep the front desk, lobby, and guest service areas tidy, welcoming, and well-stocked.
• Accurately process transactions and maintain proper recordkeeping for guest accounts.
• Uphold resort policies and maintain a safe, respectful environment for guests and staff alike.
• Attend training sessions and team meetings to continuously improve your knowledge and skills.
• Maintain a polished, professional appearance and positive, team-oriented attitude.

Skills

Customer service

Front desk

Hospitality

Multitasking

Tools

PMS

Job description

Devil's Thumb Ranch Resort & Spa seeks a friendly Guest Services Agent to warmly welcome guests and guide them through their stay in Colorado's mountains.

You will handle check-ins/outs, assist guests with inquiries, and coordinate with Housekeeping, Activities, and Maintenance to ensure a memorable experience. The role requires strong communication, multitasking, and a neat, professional demeanor.