Guest Experience Concierge

Trailborn Hotels & Resorts; Jackson (WY); On-site; USD 19,000 - 30,000; Full time

Job summary

Snow King Resort in Jackson Hole, WY is seeking a Guest Services Agent to greet guests, manage check-in and check-out, and provide concierge-style assistance with a friendly, professional demeanor.

This role relies on clear communication, problem-solving, and teamwork with housekeeping and other departments to ensure a seamless guest experience, and you will guide guests on local attractions and hotel amenities to encourage repeat visits.

Qualifications

• Previous experience in customer service or hospitality preferred but not required.
• Basic computer skills including familiarity with reservation and property management software.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly upon arrival and assist with the check-in and check-out processes efficiently.
• Respond promptly and courteously to guest inquiries, requests, and complaints, ensuring resolution to their satisfaction.
• Manage reservations, cancellations, and modifications using property management systems accurately.
• Provide guests with information about hotel amenities, services, and local attractions to enhance their stay.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and maintain smooth operations.

Skills

Customer service

Hospitality

Computer skills

Reservation software

Flexibility

Tools

Property Management Software

Reservation System

IT Skills

Job description

Snow King Resort in Jackson Hole, WY is seeking a Guest Services Agent to greet guests, manage check-in and check-out, and provide concierge-style assistance with a friendly, professional demeanor.

This role relies on clear communication, problem-solving, and teamwork with housekeeping and other departments to ensure a seamless guest experience, and you will guide guests on local attractions and hotel amenities to encourage repeat visits.