Guest Experience & Tour Coordination Specialist

Fortiuscap; Colorado; On-site; USD 32,000 - 37,000; Full time

Job summary

Breckenridge Grand Vacations is seeking a Guest Services Representative to welcome guests, coordinate daily tours, and support sales operations at the Breckenridge gallery. You will be the first point of contact, delivering warm service and accurate tour information in a dynamic mountain resort setting.

The role requires a high school diploma, hospitality experience, strong communication, and proficiency with MS Office.

Qualifications

• High school diploma or equivalent.
• Prior customer service experience in hospitality, sales, or a related field.
• Exceptional verbal and written communication skills with a professional and friendly demeanor.
• Proficiency with Microsoft Office and the ability to quickly learn new software systems.
• Strong problem-solving skills and composure under pressure.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Welcome and engage all guests and owners with warmth and professionalism as the first impression of the sales gallery.
• Clearly communicate the benefits of touring with a sales agent and expertly coordinate daily tour schedules and manifests.
• Manage front desk operations, including opening/closing procedures, maintaining a clean and organized workspace, and stocking supplies.
• Provide comprehensive administrative and sales support, including data entry, generating reports, creating owner cards, and managing marketing materials.
• Prepare, distribute, and manage inventory of tour gifts.
• Resolve guest scheduling inquiries and concerns per our “End of the Line” service philosophy.
• Uphold all company core standards, hospitality protocols, and booking policies.

Skills

Customer service

Hospitality

Communication

Microsoft Office

Problem solving

Flexibility

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Breckenridge Grand Vacations is seeking a Guest Services Representative to welcome guests, coordinate daily tours, and support sales operations at the Breckenridge gallery. You will be the first point of contact, delivering warm service and accurate tour information in a dynamic mountain resort setting.

The role requires a high school diploma, hospitality experience, strong communication, and proficiency with MS Office.