Operations General Manager - Yosemite Village

Aramark; California; On-site; USD 88,000 - 110,000; Full time

Job summary

Aramark in Yosemite region seeks a General Manager to plan, manage, and guide multiple contracted services for a client generating $2-15M+ in revenue, ensuring operating and financial goals are met.

You will lead a diverse team across hospitality, facilities, and services in a remote, high-altitude environment, with a strong emphasis on safety, client satisfaction, and sustainable operations.

Qualifications

• Bachelor's degree in Hospitality, Business, Facilities, or related field.
• 5+ years of leadership experience in retail, hospitality, tourism, or multi unit operations.
• Proven ability to lead through managers and large seasonal teams.

Responsibilities

• Lead a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Ensure seamless execution of guest services in a dynamic environment with extreme weather, seasonal fluctuations, and high visitation.
• Serve as the primary onsite leader ensuring alignment with client priorities, contract requirements, and community expectations.
• Maintain strong relationships with local stakeholders including City of Colorado Springs, tourism partners, and mountain operations teams.
• Build, develop, and lead a diverse management team capable of operating in a remote, high altitude environment.
• Champion a culture of safety, hospitality, and operational excellence.
• Oversee budgeting, forecasting, labor planning, and financial controls for all Pikes Peak operations.
• Interpret and execute concession contract requirements, identifying opportunities to improve service delivery and operational efficiency.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Skills

Bachelor's degree in Hospitality, 5+LE

Education

Bachelor's degree in Hospitality, Business, Facilities, or related field

Job description

Job Description

There's so much to love in Yosemite National Park - the ultimate outdoor playground - year-round. Be part of the Yosemite experience! Live, work, and play at historic properties like The Ahwahnee, Yosemite Valley Lodge, Wawona Hotel, Curry Village, White Wolf Lodge, Tuolumne Meadows and more! Expand your career, cultivate environmental stewardship, and explore your personal interests. Located in Central California in the Sierra Mountains, 4 hours east of San Francisco. The idea of National Parks began here when Abraham Lincoln signed the Yosemite Land Grant on June 30, 1864, during the Civil War. This was the first time the government signed the protection of public lands into public policy based on natural beauty and preservation for future generations.

As a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs.

Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client's business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day.

COMPENSATION: The Salaried rate for this position is $88,000.00 to $110,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

• Lead a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Ensure seamless execution of guest services in a dynamic environment with extreme weather, seasonal fluctuations, and high visitation.
• Serve as the primary onsite leader ensuring alignment with client priorities, contract requirements, and community expectations.
• Maintain strong relationships with local stakeholders including City of Colorado Springs, tourism partners, and mountain operations teams.
• Build, develop, and lead a diverse management team capable of operating in a remote, high altitude environment.
• Champion a culture of safety, hospitality, and operational excellence.
• Oversee budgeting, forecasting, labor planning, and financial controls for all Pikes Peak operations.
• Interpret and execute concession contract requirements, identifying opportunities to improve service delivery and operational efficiency.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

In order to be prepared for this leadership role, qualified candidates will possess:

• Bachelor's degree in Hospitality, Business, Facilities, or related field (preferred).
• 5+ years of leadership experience in retail, hospitality, tourism, or multi unit operations; mountain or remote site experience strongly preferred.
• Proven ability to lead through managers and large seasonal teams.

Skills & Competencies

• Strong financial acumen and experience managing multi million dollar budgets.
• Exceptional interpersonal and client relationship skills.
• Ability to operate effectively in a fast changing, weather impacted environment.
• Experience with product sales strategies, retail optimization, and operational program implementation.

Physical & Environmental Requirements

• Ability to perform physical tasks such as lifting, bending, pushing, and pulling.
• This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.