Mountain Operations Dispatcher — Calm, Multitasking Communicator

Big Sky Resort; Big Sky (MT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Free ski pass

Ticket discounts

Discounted ski rentals

Team member housing

Lodging discounts

Wellness Day & PTO

Team events

Job summary

Big Sky Resort's Mountain Operations Dispatch coordinates daily activities across Ski Patrol, Lift Maintenance, and Snowmaking. Reporting to the Patrol Director, this role handles emergency and non-emergency calls with calm professionalism and clear communication.

The dispatcher relays lift status, announces travel plans, assists with guest transport during incidents, and keeps precise records in resort software while delivering outstanding guest service in a fast-paced environment.

Qualifications

• Excellent verbal communication and listening skills.
• Professional, calm, and kind demeanor in high-pressure situations.
• Exceptional guest service.
• Strong multitasking abilities, including managing multiple incidents simultaneously.
• Ability to prioritize tasks based on rapidly changing information.
• Comfortable using two-way radios, telephones, and computer systems.
• Accurate and efficient typing and data entry skills.
• Familiarity with Big Sky Resort operations is preferred.

Responsibilities

• Coordinate communication between all Mountain Operations departments via two-way radio and phone.
• Monitor and relay lift status updates (openings, closures, holds) to relevant resort departments.
• Announce daily travel plans and terrain status updates for Mountain Operations.
• Receive reports of guest injuries and dispatch appropriate Ski Patrol response.
• Assist in coordinating guest transport during incidents and emergencies.
• Maintain detailed and accurate records of operational activity using resort software.
• Answer phones and radios professionally, routing calls appropriately.
• Maintain familiarity with resort terrain, procedures, and emergency protocols.
• Exhibit empathy and professionalism when speaking with guests or team members in distress.
• Support daily and ongoing operations with clear and timely communication.

Skills

Verbal communication

Calm under pressure

Guest service

Multitasking

Prioritization

Radios/phones/computers

Data entry

Familiarity with operations

Tools

Resort software

Job description

Big Sky Resort's Mountain Operations Dispatch coordinates daily activities across Ski Patrol, Lift Maintenance, and Snowmaking. Reporting to the Patrol Director, this role handles emergency and non-emergency calls with calm professionalism and clear communication.

The dispatcher relays lift status, announces travel plans, assists with guest transport during incidents, and keeps precise records in resort software while delivering outstanding guest service in a fast-paced environment.