Mountain Guest Services & Ticketing Pro

Alterra Mountain Company; United States; On-site; USD 28,000 - 29,000; Part time

Benefits offered by this job

Free Alterra season pass (unlimited,直接

Free Alterra season pass for spouse/0

Employee housing for eligible roles

Job summary

Crystal Mountain in Washington is seeking a Part Time Guest Service/Ticketing Agent to assist guests with arrivals, departures, and inquiries. You will handle escalations, provide product information, and use POS software during sales transactions while collaborating with the Guest Experience team.

The role requires strong customer service skills, reliable teamwork, and the ability to stay calm under pressure. Salary ranges hourly with benefits typical for a mountain resort environment.

Qualifications

• Previous experience with customer service and customer resolution preferred.
• Professional communication skills.
• Computer proficiency, including website access, general office applications, and POS software.
• Interpersonal skills.
• Team orientation.
• Mature, dependable, flexible, team-oriented.
• Ability to stay calm under pressure.
• Self-motivated.
• Guest-oriented.
• Mathematical skills to perform calculations for complex sale transactions.
• Available to work varied shifts, including weekends and holidays.

Responsibilities

• Deal with guest escalations professionally.
• Handle guest questions and escalations.
• Thorough understanding of all products and services available.
• Present accurate, detailed information about product offerings.
• Provide general information about Crystal Mountain and Alterra Mountain Company.
• Technical skills with POS software and basic Microsoft Office tasks.
• Communicate effectively, work under pressure, and multitask.
• Willing to learn and share knowledge with the team.

Skills

Customer service

Communication

Interpersonal skills

Team orientation

Mathematical skills

Self-motivated

Tools

POS software

Microsoft Office

Job description

Crystal Mountain in Washington is seeking a Part Time Guest Service/Ticketing Agent to assist guests with arrivals, departures, and inquiries. You will handle escalations, provide product information, and use POS software during sales transactions while collaborating with the Guest Experience team.

The role requires strong customer service skills, reliable teamwork, and the ability to stay calm under pressure. Salary ranges hourly with benefits typical for a mountain resort environment.