Motorsports Customer Support Specialist

Lane Automotive Inc.; Watervliet Township (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Lane Automotive in Michigan seeks a Customer Service Associate to support the Sales Team by resolving order issues and ensuring customer satisfaction. You will work cross-functionally across the organization to fix problems related to billing, shipping, and service quality.

The role emphasizes effective communication, accuracy, and timely problem solving. You will handle order edits, credits and debits, interact with carriers, and participate in continuous improvement initiatives while

Qualifications

• High School diploma or GED required; associate degree preferred.
• 1-2+ years of experience in related field preferred.
• Knowledge of the motorsports aftermarket preferred.
• Experience with SxE and IRMS preferred.

Responsibilities

• Maintain and resolve order discrepancies and provide timely resolution of problems.
• Complete credits and debits to customer accounts.
• Collaborate with vendors, customers, and carrier administration.
• Provide daily assistance for Sales Team to expedite small parcel deliveries.
• Work with sales to create orders, returns and corrections to correct billing and shipping errors.
• Communicate with carriers concerning issues and discrepancies.
• Provide feedback and suggestions for continuous improvement based on customer feedback or input (product packaging and quality, service quality, carrier quality of service, etc.).
• Approach conflicts with vendors, customers, and colleagues in a constructive manner.
• Review reports making corrections and adjustments as necessary
• Assist the receptionist position on a regular basis including back-up
• Work in a team environment.
• Participate in seminars and other training as required.Promote and maintain a clean and safe work environment by complying with procedures, policies, training, and regulations.
• May attend industry events (Company Events, Trade Shows, and Motorsports Events) as a strong brand representative.
• Participate in continuous improvement project team activities.
• Other duties as assigned.

Skills

Microsoft Office

Communication

Data analysis

Organization

Problem solving

Teamwork

Confidentiality

Training

Multitasking

Education

High School diploma or GED

Associate’s Degree

Job description

Lane Automotive in Michigan seeks a Customer Service Associate to support the Sales Team by resolving order issues and ensuring customer satisfaction. You will work cross-functionally across the organization to fix problems related to billing, shipping, and service quality.

The role emphasizes effective communication, accuracy, and timely problem solving. You will handle order edits, credits and debits, interact with carriers, and participate in continuous improvement initiatives while