Motors Service Engineer: Field Support & Warranty

WEG Electric Corp. (USA); Duluth (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

Pleasant work environment

Job summary

A leading electric motor manufacturer in Duluth, GA is seeking a Service Engineer to provide technical support focusing on commercial and EC motors. The role involves warranty decisions, troubleshooting customer complaints, and maintaining communication with various stakeholders. A degree in Electrical, Electronic, or Mechanical Engineering, along with 3-5 years of experience in the field, is required. Competitive compensation and benefits offered, along with a pleasant work environment.

Qualifications

• 3-5+ years of related experience with electric motors and drives.
• Robust product and troubleshooting knowledge.
• Knowledge of schematics, drawings, and service manuals.

Responsibilities

• Provides technical support to customers.
• Creates action plans for customer complaints.
• Records details of calls and emails in technical support database.

Skills

Electrical Engineering knowledge

Customer communication

Troubleshooting skills

Negotiation skills

Education

Degree in Electrical, Electronic or Mechanical Engineering

Tools

Technical support database

Job description

A leading electric motor manufacturer in Duluth, GA is seeking a Service Engineer to provide technical support focusing on commercial and EC motors. The role involves warranty decisions, troubleshooting customer complaints, and maintaining communication with various stakeholders. A degree in Electrical, Electronic, or Mechanical Engineering, along with 3-5 years of experience in the field, is required. Competitive compensation and benefits offered, along with a pleasant work environment.